53 of 53 people found the following review helpful
Compatibility issues with Realtek
, 17 Dec. 2012
This review is from: Dragon NaturallySpeaking Premium 12.0 (PC) (DVD-ROM)
I really struggled with this when I first bought it; it was deathly slow, woefully inaccurate and wasted hours of my time. I eventually spoke to a Nuance representative who went over my system with me and we identified (a) that I use the supplied headset with two mini jack plugs and (b) that my Acer laptop has a Realtek sound card. He admitted that 'in around 50% of cases' Dragon NS conflicts with Realtek sound cards. The answer is to use a headset with a USB connector rather than one with two mini-jacks. Apparently this bypasses the sound card. Those with a 2-mini-jack headset don't have to buy a replacement headset; just get a cheap jacks-to-USB adaptor. I'm only now starting to use the software but even if turns out to be brilliant it's only getting three stars from me because of the hassle it's caused. Oh, and it still freezes my Hotmail, but maybe that's something that will eventually be sorted too. Incidentally, I don't know whether this conflict with Realtek arises with all versions of Dragon NS or just this one.
UPDATE - I've used it for some time now and it's really very good. If I hadn't had all that trouble at the start I'd have given it four or five stars.
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