Customer Review

6 of 7 people found the following review helpful
3.0 out of 5 stars Nice product when it works! poor service from Panasonic, 20 April 2012
Verified Purchase(What is this?)
Bought this flosser in November 2011. The pump started to make a very loud screeching noise in April 2012. As Amazon won't take it back I have to contact Panasonic for service. Two emails sent to customercare@panasonic.co.uk have been completely ignored. I now have to ring their premium rate number to get service. Its a good product which works well but is let down by Panasonic after sales support who have an unhelpful website which makes finding the right contacts a challenge.
Box shifters I call them!
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Showing 1-2 of 2 posts in this discussion
Initial post: 22 Apr 2012 05:44:41 BDT
Ade says:
That's very disappointing from Amazon who are usually so well versed in their legal obligations for defective goods - I'd pursue that one

Posted on 22 Apr 2012 09:35:11 BDT
Amazon did agree in the end to take it back. Amazingly the next day after getting the returns approval the device started to work correctly. After two weeks of malfunction.
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