We apologize for the trouble you've had thus far, and appreciate that you've tried installing the latest firmware. We're especially concerned that your dropout issues have persisted after the update, and our engineers want to investigate this right away.
Can you tell us:
- Are you seeing the dropouts on both wireless bands, or just one or the other?
- Are you seeing this on all devices, or just certain ones?
- When the dropouts occur, does a router reboot resolve the issue?
- Does it happen regularly or randomly?
You can reach us at firstname.lastname@example.org -- we look forward to helping you out.