Customer Review

25 of 26 people found the following review helpful
1.0 out of 5 stars NOT NEW AS DESCRIBED, 19 May 2014
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This review is from: Samsung Galaxy Note 3 Smartphone - Black (Wireless Phone)
Seals stating European model sim compatibility and imei number not original. Screen protector was replaced with bits of dust and bubbles underneath. After realising this wasn't new but used, i checked more... realised that the fake seal stating european model etc was put over a previous seal that was taken off as you can still see the sticky outline of the previous seal on the side of the box. The barcode with the IMEI was fake as it does not show samsung logo or serial number etc. On top of the fake IMEI label was another barcode label covering it. I found 2 extremely small scrunched up pieces of the original IMEI seal (I'M GUESSING) stuck inside one corner of the cover. WHAT A POOR ATTEMPT TO TRY AND TRICK PEOPLE INTO THINKING IT WAS A NEW SEALED BOX!!! This was fulfilled by amazon so i would like then to investigate further!
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Tracked by 1 customer

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Showing 1-8 of 8 posts in this discussion
Initial post: 19 May 2014 18:59:50 BDT
KP says:
May I ask you who the seller was? I just bought one from UK electronics but someone had put another sticker on top of the original IMEI sticker.
It does not say Samsung on original IMEI seal.
How can I check whether this is used or new? Worried now.

Posted on 20 May 2014 22:33:28 BDT
KP says:
Did the IMEI in the seal match the actual IMEI of the phone?

In reply to an earlier post on 2 Jun 2014 22:51:23 BDT
MRM says:
Hi KP, yes the seller was ukelectronics. Mine didn't even have the original imei, it was just a printed imei number with a tacky barcode. the label on top seemed to be the one they use for their own reference for the product code for warehouse. Highly likely that imei is same as mine, not original. You can tell by quality. Original also has samsung logo, imei, serial number, model/description info etc.
If you look at the label on the side where it tells you about the region lock, you may notice that this is a cheap printed stick on job, like mine. You may notice outline of original label and glue residue on box. Check the phone for signs of usage, also check if the screen protector has any signs of dust/dirt underneath which would indicate it's been removed and reapplied. The phone itself wasn't fake. I guess too good to be true to receive a new phone at the bought price. Got refund and got original lg g2 instead from different seller!

In reply to an earlier post on 2 Jun 2014 22:55:43 BDT
MRM says:
Yes it did. However, anyone could just copy imei number and make a tacky label with the phones imei. This doesn't indicate that the imei label is original.

In reply to an earlier post on 2 Jun 2014 23:53:22 BDT
KP says:
Thanks a lot for the reply.
I'm bit worried now.
Do you think these phones may be used of returned products?
I checked the IMEi on a site which said phone was produced in February. Could also register with Samsung for warranty.
But as you say those IMEI stickers were very dodgy.
What do you think I should do?return it?
Thanks

In reply to an earlier post on 3 Jun 2014 00:10:11 BDT
KP says:
Thanks MRM,
Im worried now. Did yours have a seal from Samsung saying do not accept if seal is broken? I have it, but its just a sticker, so actually it need not be broken ,can just peel off.
I checked with samsung, culd register with them for warranty.wouldthey have known if it was used though?
As you says the IMEI sticker did now have samsung logo.
Do you think I should return this? Please help!
Thanks

In reply to an earlier post on 4 Jun 2014 13:09:40 BDT
MRM says:
Hi KP,
My box (and it seems your box) had definately been opened. My one was used, but i can't really comment on yours. I returned mine the very day i got it. If you've had yours for a while and have used it i guess it's going to be more difficult now to know whether previously it's been used or not. I guess you could check with samsung whether it's been registered or if they have any records to suggest that someone has made a query on your imei previously. Not sure whether they'd tell you though regarding queries on imei.
It's really up to you what you want to do; whether you want to keep it or return it. I myself do not buy used things and prefer new items, but this is my personal preference. I know the one I had was not a fake phone (although there are plenty fake ones about looking on the net). I paid £390 for mine and thought it was excellent for a new note 3, until I received it and found it to be used. £390 is not worth a used note 3. I found an apparently new white note 3 on bhs direct/debenhams for £445 but decided not to order it after reading poor reviews about these companies. Tesco were doing both colours for £480.

In reply to an earlier post on 4 Jun 2014 13:40:54 BDT
MRM says:
Hi KP,
I did have that seal and it seems that was the only original seal. I opened my box by cutting the fake imei seal and the large fake region lock notification seal on the side; i didn't need to touch the third seal from samsung saying 'do not accept if seal is broken'; box opened without having to touch that seal. They probably done the same.
Could try asking samsung if queries had been made on your imei previously to you.
I have a feeling many were returned to seller due to customers not knowing the region lock issue. However, apparently this isn't a big issue as if a regions sim is placed and calls are made for atleast 5 minutes or so, then the region lock is removed by it's internal software. I'm assuming many people were not aware of this and returned their handsets. This is only an assumption. The fact remains that the boxes were previously opened and mine was definately used; SO DEFINATELY NOT NEW AS DESCRIBED, so i didn't want a used phone!
As previously stated in my other recent response; I don't usually advise what you should do, but i'll try to give you the following few options which might help:

1) If your comfortable with the phone, happy with the price and it's working fine, then register it and keep it.

2) You feel uncomfortable seeing that it's not new and it's going to bug you alot in your mind, then return it.

3) Not uncomfortable with it but return it anyway and get a different phone, or wait for the price of this to drop further and buy, or your best bet is to pay extra and wait for the note 4 or other phones such as the lg g3 coming out end of this month or beginning of next for around £500.

Best I could do without telling you what to do.

If you tell me what you need the phone for maybe I could suggest some alternative phones.
If your heart is set on the note 3 then just keep this one if you're comfortable with it or get a new one by paying more on top of your refund.

Hope this helps.
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