14 of 16 people found the following review helpful
How People Tick A guide to Difficult people and how to handl,
This review is from: How People Tick: A Guide to Difficult People and How to Handle Them (Paperback)
This enlightened book should be read and kept close to hand by anyone dealing with the general public on a daily basis.
The chapters are clearly laid out taking one systematically through the person, the problem, culminating with tips on how to deal with the "difficult" person.It is written with gentle humour, honesty and a conversational tone. The chapter on competitive people will strike a chord for those living/working with them. The idea of setting them more and more challenges is particularly appealing...
Within the comprehensive chapter lists the reader will encounter client, friend and colleague, and maybe even themselves.
Not just a helpful "How to" book it is also a celebration of the human personality with all its foibles.