Customer Review

26 of 35 people found the following review helpful
3.0 out of 5 stars Apple not acknowledging sleep problem, 5 Jan. 2014
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This review is from: Apple MD760B/A 13.3 inch MacBook Air Dual Core i5 , 1.3GHz, Turbo Boost 4GB Ram ,128HDD, Intel HD Graphic 5000 2 x USB 3.0 Mac OX and iLife (Personal Computers)
This is my second Mac and I was very pleased with it until it started having a major problem that Apple seem to refuse to acknowledge. When I put the Mac to sleep by closing the lid, it will not wake up again once I open the lid. I just get a black screen. The only way to wake up the Mac is to force a hard reset. If you go on discussions.apple.com or just Google this issue, you will see that many users are experiencing it. There is even a Facebook page now to try to force Apple to do something about it. Everyone with the problem, including me, has been told by Apple that a replacement Mac is out of the question (unless you return it within 14 days) and technical advisers continue to try giving fixes over the phone, but I have already made four calls to Apple with four different fixes and am still getting the problem. I understand that problems arise, but with a £1000 product and no option to have it replaced??
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Showing 1-2 of 2 posts in this discussion
Initial post: 14 Feb 2014 16:22:23 GMT
Last edited by the author on 15 Feb 2014 15:44:04 GMT
J. R. Pike says:
Apple ME294B/A 15-inch MacBook Pro with Retina Display (Intel Quad Core i7 2.3GHz, 16GB RAM, 512GB HDD, Iris Pro Graphics, GeForce GT 750M 2GB, Mac OS X)I used an app to overcome this problem. The app is called "No Sleep", I use it and it works fine. I bought a 15" Apple MacBook Pro Retina last year - it wipes the floor with Windows PCs and laptops. One of the best buys I ever made.

In reply to an earlier post on 15 Feb 2014 15:37:03 GMT
[Deleted by the author on 15 Feb 2014 15:39:10 GMT]
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