Customer Review

30 of 36 people found the following review helpful
3.0 out of 5 stars Great story, but blu ray has sound issues., 4 Dec. 2013
This review is from: Doctor Who: The Day of the Doctor - 50th Anniversary Special [Blu-ray 3D] (Blu-ray)
I absolutely loved THE DAY OF THE DOCTOR and was looking forward to owning it on blu ray. Watched it tonight and it appears the quality control folks were off having a tea break when the audio for this was being put together. It sounds fine via a 5.1 surround set up, but appalling via television stereo speakers. The best way I can describe it is that the music takes on a tinny, warbly effect that is very distracting. There's definitely a problem here that needs to be addressed. I've read of the same complaints reported elsewhere so hopefully people will let the BBC know and something will be done to get this issue sorted and replacement discs issued.
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Comments

Tracked by 4 customers

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Showing 1-10 of 37 posts in this discussion
Initial post: 5 Dec 2013 19:42:00 GMT
M. Walker says:
I noticed that too. Very disappointing.

In reply to an earlier post on 6 Dec 2013 07:40:03 GMT
JayD says:
I did as well... I wrote an Email to BBC worldwide on Tuesday and still haven't heard back from them.

In reply to an earlier post on 6 Dec 2013 09:43:04 GMT
M. Walker says:
I'd be surprised if you do! Please let us know if you do hear back from them.

Posted on 6 Dec 2013 12:56:51 GMT
Also have an email waiting at BBC Worldwide. The visual result of the frame rate slowdown is far from as bad as I feared (and I know it's necessary for a 1080 resolution 3D release), but the audio quality is dreadful. And is, unfortunately, directly tied to the slowdown. It's the typical result you'll get when time stretching audio (i.e. slowing it down and correcting the pitch) - especially on surround sound. The channels will go out of phase, and all kinds of antialiasing artifacts will be added. The only way to "fix" it is for the BBC to release a proper 1080i50 version in 2D. If they want to fix the 3D version, they'd need to release it as 720p50. No matter what they do, the audio will suffer in 24p (although I'm quite sure they *could* find some better filters for the time stretching, it will never be close to "perfect" sound).

Anyway, yeah... Doesn't make much sense to advertise "DTS HD Master Audio" when it sounds more like an old YouTube video. "Wow, I get horrible audio processing artifacts in crystal clear lossless perfection!"

In reply to an earlier post on 6 Dec 2013 13:46:00 GMT
M. Walker says:
Can you tell me the e-mail address that you used to complain to BBC? Feel like sending one myself.

In reply to an earlier post on 6 Dec 2013 14:39:42 GMT
Last edited by the author on 6 Dec 2013 14:40:38 GMT
Well, who knows if it's the right one, considering there's no reply yet (other than automated), but here it is: DVDenquiryline AT bbc.com

Just did a tiny bit to avoid spam bots picking it up - they're unlikely to help ;-)

In reply to an earlier post on 6 Dec 2013 14:46:56 GMT
Last edited by the author on 6 Dec 2013 15:02:08 GMT
M. Walker says:
Thanks. I'll have a look around to see if there's any other worth e-mailing. Wondering if it might be worth trying 2 Entertain as well, although they are the distributors.

Edit: seems 2 Entertain is now fully integrated into BBC Worldwide's consumer products division anyway.

In reply to an earlier post on 6 Dec 2013 15:08:51 GMT
Last edited by the author on 6 Dec 2013 15:12:21 GMT
Yeah, 2|Entertain, like you said, is a part of BBC Worldwide now - and sending to DVD Enquiry Line, you'll get an auto-reply saying: "Your e-mail has been received by 2 Entertain and we are now investigating your enquiry."

ETA: I've mailed the same address once before, about the lack of blu-ray release for An Adventure in Space and Time - and although the reply wasn't uplifting, I *did* get a reply. :-) So they do read it. ;-)

In reply to an earlier post on 6 Dec 2013 15:11:41 GMT
M. Walker says:
What I have tried is going to BBC Worldwide site and filling in one of the 'contact us' forms - the problem with that is it limited me to 400 characters in the comments!

In reply to an earlier post on 6 Dec 2013 15:35:47 GMT
M. Walker says:
To be honest I don't expect that they will actually do anything about it, but I just wanted to moan about it, considering how much money I've given the BBC through DVD and Blu Ray purchases!
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Location: Victoria Australia

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