Oh No! Yodel.,
Amazon Verified Purchase(What is this?)
This review is from: Broons Annual 2012 (Annuals 2012) (Paperback)My husband ordered these books for me as a Christmas present. I am very happy with them, they arrived in very good condition and well packaged. We have actually learned something rather important from this particular buying experience; avoid Yodel.
We have never before been witness to such gross incompetence and economy-sized dishonesty from any other organisation. We have come to the conclusion that the name 'Yodel' was chosen because they obviously are quite blatant about the fact that very likely your parcel will be bounced around the countryside, up mountain sides and down glens. Our parcel eventually arrived Six days after the expected delivery date. In the meantime it had been on a hugely exciting tour of Kilmarnock, then down to the midlands, which I fear it unfortunately did not enjoy considering it hath not eyes to see nor ears to hear. When it did come back to bonnie Scotland it hung around the depot for a few days. A depot that is about fifteen minutes away from us. The tracking information seemed to be vastly more active than our parcel, as it claimed they had attempted a delivery on two occasions which no one at our address had been available to receive. This was a puzzle to us as we were both at home all day on the two days stated. The tracking information also claimed that a card had been left. Well we searched our whole letter box and the small patch of floor which our mail occupies when posted and we found no such card. Could this 'Card' be a highly sought after and valuable item that some cunning and dastardly thief watched being posted, then used some telescopic device to pluck it off our floor? No, perhaps not. More like Yodel up to their usual antics of lying about their attempted deliveries. We would strongly urge all customers to check with the people who are selling goods that they are not using Yodel for their deliveries. Certainly not if you expect to receive your parcel on the date it is supposed to arrive. But if you enjoy the heady thrill of high blood pressure and the taste of bile, then sure go ahead and make the order. Then sit back and wait and wait and wait...
On a positive note, though, Amazon handled the situation excellently and promptly. The day before the package arrived Amazon had ordered us a replacement and arranged for it to be sent first-class. They couldn't have been more helpful. Thank you again to all at Amazon.
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Showing 1-2 of 2 posts in this discussion
Initial post: 11 Dec 2011 23:29:31 GMT
Mrs. J. Slade says:
You're not alone in regretting that Amazon use Yodel. I was in my kitchen and heard something come through the letter box. In the time it took me to walk the length of the hall and pick up the card, the van had gone. This card alleged that they had called and no-one was in. The guy had got out of the van and posted the card through the door without even ringing the bell. What on earth is the thought process behind that?
For the sake of balance I should say that stuff coming from a different local Yodel depot arrives reliably and their driver is smiley and pleasant.
In reply to an earlier post on 13 Dec 2011 21:24:40 GMT
Hello Mrs Slade, it seems to be a case of 'caveat emptor' when purchasing from Amazon and choosing the super-saver delivery option. It may be worth paying for delivery, just for peace of mind. We may do this in future, if we have to. Hopefully Amazon will re-assess the situation and think twice about renewing Yodels contract. It's a sad situation for all the hard working honest people who do work for Yodel.
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