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Customer Review

2 of 3 people found the following review helpful
2.0 out of 5 stars Not Good at all!, 16 Dec. 2013
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This review is from: Ultrasport Davos Toboggan: 39 inches or 43 inches (100 cm or 110 cm) long - Solid Hardwood Toboggan (Sports)
This item just arrived and seems to be very poor quality + old stock. It came in a large box with barely any packing. The sledge itself was thick with dust. Its wooden slats are warped and out of line and there are dents and scrapes here and there. Not at all what I expected. Very poor and already packed up for return!
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Initial post: 17 Dec 2013 08:54:26 GMT
(MANUFACTURERS)

Dear customer,

Thank you very much for this product review.

We are very sorry to learn that your sledge has arrived in such poor condition. The described state of the sledge would be extremely unusual for an article shipped from an Amazon warehouse. Is it possible you orderd the sledge from a dealer on Amazon Marketplace? That would be the only explanation we have.

If you purchased your sledge directly from Amazon, we can offer to send a replacement in fine condition.

Unfortunately, as manufactuers, we can't contact you directly. But we will be glad to help if you get in touch with us using the mail form on www.ultrasport.net or if you send a direct email to service.uk@ultrasport.net.

We would like to apologize once more for the inconvenience caused and are looking forward to hearing from you soon.

With kind regards,
your Ultrasport Team
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