Customer Review

2.0 out of 5 stars my computer shuts down, 4 Jan 2014
Verified Purchase(What is this?)
This review is from: AnkerŪ New Laptop Battery for Dell Inspiron 15R (N5010) 15R (N5110) 17R (N7010) 17R (N7110) 13R (N3010) 14R (N4010) 14R (N4110) M5110 M4110 M501 M503 Series, Fits P/N J1KND 4T7JN 312-0234 - 18 Months Warranty [Li-ion 6-cell 4400mAh/49WH] (Personal Computers)
The battery life is ok, but my computer shuts down completely sometimes. This only started happening after I installed the new battery. I am putting back the old battery and try o get a replacement as I have lost unsaved work because of this more than one time.
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Showing 1-1 of 1 posts in this discussion
Initial post: 14 Jan 2014 09:38:35 GMT
ANKER says:
Dear L Rodriguez "Napohr",

Thank you for taking time to leave us the review and letting us know the problem.

I understand that the computer shuts down completely sometimes when the battery is in. I sincerely apologize for the inconvenience this purchase caused to you. Would you please email us at support@ianker.com with your Amazon order # and the review? We will take responsibility for exchange or refund per your preference.

Hope to hear back from you soon. Thank you for your cooperation on this matter.

Sunnie
AnkerDirect Customer Support
1-800-988-7973
Mon-Fri 9am to 5pm(pst)
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