Customer Review

3.0 out of 5 stars An easy read - but a bit too obvious for me, 19 Sept. 2011
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This review is from: Raving Fans : A Revolutionary Approach to Customer Service (Paperback)
I love these books. This one though is the only one I've read (believe me I've read a lot!) that didn't supply clarity or revelation.

I found this rather too obvious. I guess I'm already doing the right things at work because this book didn't add to the sum of my knowledge.

Usually I appreciate the clarity with which this range (One Minute Manager, Gung Ho) cut through the confusion to expose the nub of the matter. Raving Fans just didn't do it for me. I'm not convinced by it - usually I buy hook line and sinker into anything Ken Blanchard says. I didn't buy into Raving Fans though.

I think it felt a little "grasping at theories" and seemed over-complicated.

Read it though - who'd like to leave a gap in reading the whole series?!
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Location: UK

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