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Customer Review

4 of 4 people found the following review helpful
4.0 out of 5 stars An online security solution for business, 21 Jun. 2011
This review is from: Kaspersky Small Office Security v2 Starter Kit, 5 Users, 1 Server, 1 year licence (PC) (CD-ROM)
Customer review from the Amazon Vine Programme (What's this?)
A business-oriented version of their Internet Security Suite, it supports Windows systems only. If your network is a mixed one, using Mac or Linux as well as Windows workstations, only those running Windows are covered. Kaspersky offer Mac solutions and have supported Linux in a small way for several years.

The Management Centre is the core of the program and is the means of entry to all of its tools and areas of control. However, Kaspersky has its proponents and devotees, rightly so! No product of this type can be guaranteed to reliably detect every virus, trojan, backdoor etc, each and every time. Some are better than most. Worse still is the insistence by some that non-infected files are infected and something is consequently broken by changes such 'solutions' make to a system. These are known as false positives and Kaspersky products are far less prone to these than many often-used alternative solutions that claim higher rates of successful positive identifications. Experience enables these to be identified and they are many.

Kaspersky has a higher user-satisfaction level than competitors and if you need to protect a server and up to 5 workstations, this could be the answer. In this configuration, it is rather expensive if compared to the £45-50 normally asked for a 3-PC alternative.

Because of its features and the equipment it serves, a good working manual would be essential as there are many 'bells and whistles' especially in firewall configuration that are virtually impossible without (a) the knowledge and information or (b) a professional network person to perform that task.

Documentation can be downloaded from the company's web site, but it does not offer quite all the answers to all the questions that are likely to need answers. Nevertheless, this is probably the best available solution.

UPDATE @ 7-2012

After many months of use, close to the expiry of the 1-year licence, it announced that one of Windows' files was trojan-infected. It can happen!

After instructing Kaspersky to quarantine the file one one occasion a few days ago, I have since seen the same warning several times more and each time it ha been quarantined. After each time, I have needed to restart the system and have, only to again be presented with the same warning. As this application is close to expiration, I decided to install another Kaspersky product, that which I have used for some years, namely its Internet Security but Small Office declined to uninstall. I discovered that it needs the original installation disk to be in a DVD bay for it to work! If you bought the product as a download, you may have a problem!

Furthermore, I have monitored the progress of minor updates for the various A-V packages offered. Although there have been several for the more mainstream KAV and KIS, Small Office is the same version now as it was a year ago! As all the products share what is in effect the identical engine, although it may be differently tweaked between packages, it is strange that this has not. Kaspersky may have an explanation but they have not disclosed one. In the event that there is a Version 3 (major version updates are generally released towards the end of the third quarter of each year), future purchasers may need to take note in the event that anomaly this continues.

After uninstalling the package, despite some days remaining on its licence, and reverting to Kaspersky Internet Security 2012, I have been forced to revise my rating downwards. KIS has re-scanned my system - previously scanned weekly with Small Office Security Suite and usually declared to be clean - as should be performed when installed any AV product and found a significant number of Trojans and other issues, some almost dating back to when SOSS was first installed. I held some minor concerns about SOSS in that it was my impression that it may have been less thorough than KIS. I suspected that certain files were likely to be infected in some way, but not according to SOSS. KIS has now found what I had always suspected!

There are elements of SOSS that may be better suited to a business environment more than the home user-intended KAV and KIS. However, I now believe the AV scanner to be down-tuned and a little more tolerant. If that is what you need, and in business, it probably will be, it will do the job well. I used it as an extended test within Amazon's Vine programme.
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