23 of 26 people found the following review helpful
good fun but durability???,
= Durability: = Fun: = Educational:This Helicopter is fantastic fun and very easy to fly despite having no previous experience of flying remote control helicopter before. The limited flying time from one charge is a bit of a drawback, but considering the small size of the unit it is to be expected. The controls are very responsive and it is pretty easy to fly, take off and land with a reasonable degree of accuracy. Although I can not sing the
praises of this toy enough I have only given a three star review because the first helicopter I received was not working and therefore I feel there is some uncertainty as to its durability.
My first helicopter was ordered through Amazon marketplace, from a company called ModelZone and was purchased as a Christmas present. When it arrived it was found to be faulty as the top set of rotors did not spin and therefore it wouldn't take off. I emailed the supplier and after a week with no response I sent a second email, which prompted a response stating checks that should be carried out on the working mechanisms of the rotor blades, drive shaft and cogs, stating that many issues are likely to be caused as the result of crashes! The fact that my helicopter never took off obviously made it difficult for it to crash! I then emailed a reply accordingly, but after a further week of waiting in vain for a response, I was forced to drive to their Lakeside store (42-miles away!) with proof of purchase and pick up an exchange.
When I unpacked my new helicopter it was immediately evident that there were items in the box that I hadn't received with the original, leading me to believe that the one sent from the online store was a faulty return, which was dispatched to me rather than being mended. I am incredibly disappointed with the abysmal customer service received and especially their limited level of correspondence and for this reason I would never buy from ModelZone online again. However I must add that visiting their shop was a different experience entirely and one I would recommend.
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Showing 1-2 of 2 posts in this discussion
Initial post: 11 Nov 2011 13:13:21 GMT
This is supposed to be a review of the helicopter and not the seller and so is in the wrong place. If anyone was buying from this seller they would not see this review and the buyers experience with the seller has tainted thier view of the product making the review somewhat useless.
In reply to an earlier post on 11 Nov 2011 14:53:33 GMT
I am relatively new to posting comments or reviews and take your point that much of my post was about the seller. I will consider this next time, thank you for pointing out the error of my ways.
However, as far as my post being useless, I consider that all my points about the product are valid. I had only given a three star review because the first helicopter I received was not working and therefore I feel there is some uncertainty as to its durability. Durability hasn't been an issue and therefore the product deserves a full five stars.
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