Customer Review

52 of 55 people found the following review helpful
3.0 out of 5 stars Beware of the handle coming loose, 29 Mar 2011
Verified Purchase(What is this?)
This review is from: Wenger WA-7953-02 Patriot Roller 2 Piece Business Travel Set for up to 17 Inch Notebooks with Removeable Notebook Case (Apparel)
I bought this back as a laptop carrier/overnight bag for frequent overnight trips on business and over the shoulder bags I used were aggravating a shoulder injury meaning frequent visits to a physiotherapist.

I got this back at a good price (lower than current price) and was initially delighted with it, but less so after about 2-3 months use. I've had it for over a year now and it is used regularly.

Pros:
Enough space for a 2-night trip with everything I need.
Enough compartments for clothes, laptop, files, power supplies etc.
When rolling the wheels are smooth and it is stable.
If fits in overhead lockers with no problem.
It feels well made with one glaring omission.

Cons:
The torx screws for the handle continually loosen themselves, even after I have tightened them up with a torx driver. This occurs when extending and lowering the handle. The first symptom is that the handle won't collapse. The result is that I spend a lot of time tightening the torx screws with my fingers as I know they'll come loose. It happens on a daily basis when in use. It's not feasible to carry a torx driver through airport security so sore fingers and odd looks from other passengers are the order of the day.

Other reviewers have had the handle collapse and one gentleman at an airport asked me if the handle had fallen apart yet as his did after a few months.

This is a glaring omission on Wenger's part and almost makes the bag not fit for purpose as it's no use if it cannot go in an overhead locker - which it won't if the screws loosen. Take the screws out and it'll fall apart.

A Major flaw in the quality of this product.

I guess next step is to use glue on the screws to try and stop it happening.

It's premium priced but not premium quality in all areas.
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Comments

Tracked by 3 customers

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Showing 1-6 of 6 posts in this discussion
Initial post: 12 May 2012 16:53:02 BDT
W. C. Back says:
Just a thought on the torx screws, to prevent them coming loose, use Locktite soft seal, just a drop on the threads and tighten normally, the seal will tighten but the screws can still be removed if necessary, the screws will not loosen.

Posted on 14 Jul 2012 22:01:40 BDT
I've tried loctite bolt adhesive, seems to be working.
I am in discussion with Wenger over this design fault.
I binned an expensive American trolley for the same reason,prior to buying this!!

Posted on 27 Dec 2012 20:02:07 GMT
Thanks to writer for their comments have been looking now for a good overnight low hassel flight bag. Guess I'll go for the get what you pay for approach
Cheers again nearly bought this one!!!!!!!!!!!!

Posted on 15 Mar 2013 08:08:37 GMT
Try using a Loctite product which will glue the screws in when you have fully tightened them.

My bag has Phillips screws on the handle and I have never had any problems over the last 4 years

Posted on 29 Nov 2013 12:52:16 GMT
Steveroland says:
One would hope that having heard of this issue, Wenger would be applying Loctite in the assembly process now as a matter of course. Even if they're not, applying it oneself seems like a simple solution.

In reply to an earlier post on 15 Jan 2014 23:02:15 GMT
I tried loctite and it still didn't work. I was able to find a torx 9 driver on line and I carry it with me at all times. A torx 9 screwdriver will be seen as a potential weapon.
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