Customer Review

39 of 39 people found the following review helpful
1.0 out of 5 stars You are in danger of losing your family data if you upgrade., 9 May 2011
This review is from: Family Tree Maker 2011 Platinum (PC) (DVD-ROM)
I have be using FTM software for many a year and have always bought the latest version. The problem with this 2011 version is it will not import a reasonable sized previous version Family Tree File. The support is pathetic and extremely confusing even for a computer literate person. You are in a great deal of danger of losing your data if you do not take full back-ups of your existing FTM file (in my case FTM2010). The conversion of your file will take a long time almost 24 hours in my case, I have about 4000 names in my tree and when it is finished or half finished in my case, it had corrupted the file, is incomplete and does not work. I have tried all the fixes on their website and nothing works so have come to the conclusion this is the most appalling upgrade of software I have ever encounted, don't use it unless you are a new user and are starting from scratch - otherwise you will be sorry.
I've had to revert back to using the 2010 version after almost 4 months of trying to get 2011 version to work.

Come on FTM sort this problem out fix your software and stop ignoring the problem - post some understandable advice on your website or put some clear warnings on the box.
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Review Details

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3.9 out of 5 stars (114 customer reviews)
5 star:
 (49)
4 star:
 (37)
3 star:
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2 star:
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