Customer Review

0 of 5 people found the following review helpful
2.0 out of 5 stars DVD OF FILM FIRST NIGHT, 30 Sep 2012
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This review is from: First Night [DVD] (DVD)
Normally I receive a fantastic service, however there was an anomoly in this case. I ordered and paid for the dvd film: "First Night". I received it and as my life was busy i did not unwrap or open the dvd instantly. Then soon after receiving the dvd which was still in its cling wrap, sadly my Dad passed away R.I.P. I put the film one side as obviously i was in no mood to watch films at that sad time. Then months later I came across my dvd I purchased. I opened it with a view to watching the film: "First Night". However i was disappointed as when I unwrapped it and opened the dvd box, it did not have the dvd of "First Night" in it. It had the dvd of "Time Traveller's wife" in it. Hence on the outside of the dvd it shows the facia cover of the correct film: "First Night" but when I opened the box I found a completely different film inside of it. I already own the "Time Traveller's wife" dvd film so I have gained nothing from my purchase. I then looked up the information about returning a product but of course one is supposed to return it within 30 days and of course some months have passed. Hence I could not return it so I have lost out due to an error that was made by Amazon. However I must say that usually Amazon have a fantastic standard of service and I understand that a mistake like this can happen. However I paid out for a product that I never received so I have lost out. I read that one can sell products back on Amazon but i am not into selling things on Amazon but i do purchase a lot of products from Amazon. I cannot even sell this dvd anyway. How can I sell a dvd box displaying the correct film title and facia on the dvd box but then when one opens it, it has a completely different film on the dvd in that box. I guess I could explain all this but it is not the best sales line, I am sure you would agree. Perhaps if someone wanted the "Time Traveller's wife" film and they did mind it in a different cover sleeve box but i am not prepared to do this. I am not sure if you can allow me to return this incorrect dvd to Amazon even though it is past the 30 days date of return and that I can be sent the correct dvd that I ordered and paid for same. I would appreciate the correct dvd sent to me and that I am allowed to return the incorrect one. I am not sure how much I paid for it. I would have to look that up but it was more costly than the usual dvds that I purchase and I purchase plenty of dvds from Amazon in addition to lots of other products. I must reiterate that normally you do have an excellent, efficient and good quality of service. PLEASE NOTE: Sorry I too now have made a mistake. Yes I did get sent the wrong dvd in that when I opened the box it had "The Time Travellers wife" dvd in it but the dvd that I had ordered and paid for was: "When a man loves a woman" but when I opened he dvd box, it incorrectly had the film "The Time Traveller's wife" in it. This all has nothing to do with the film "First Night" sorry so delete this review if you want to. Sorry Jo
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3.7 out of 5 stars (13 customer reviews)
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