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Customer Review

27 of 31 people found the following review helpful
4.0 out of 5 stars Nice overall, 10 May 2012
Verified Purchase(What is this?)
This review is from: GAMING PC INTEL i5 2400 Quad Core 4x3,1GHz - 1000GB HDD - 8GB DDR3 (1333 MHz) - DVD Writer - Grafik GeForce GT630 (1024MB DDR3-VGA-DVI-HDMI-DirectX 11) - Audio - 6xUSB 2.0 - 2xUSB 3.0 - LAN - 650W - Cardreader - Wireless LAN (USB/150MBit) - 1xeSATA - 3xLED fan - Windows7 Home Premium 64Bit (DVD a.Lizenzkey) - COMPUTER (Personal Computers)
The PC arrived in good time, taking just under one week to get here. Minor issues in that it wouldn't boot, just kept cycling on and off, and the HDD had become loose and was trapped at 45 degrees,because it wasn't secured. The start up issue was a plug on the MB that was not connected properly. The main thing I was concerned with, was the PC is advertised as having 2 USB3 ports - it doesn't, this MB does not support USB3. When I brought this to their attention, the reply was to ask me which MB was fitted!!! They built the machine so why ask me which board was fitted? wierd, but there you go. The result was they had a think about it for a day or two and then said they'd send me a PCI-USB3 board, so thats OK.

The PC runs well and I'm pleased with the overall build quality and as I say, the delivery was good, and to be fair, their responses were quite quick when I did raise issues.

On a final note, the ad seems to vary, when I originally asked about the OS, they said it didn't have one, but now they seem to imply they do provide Windows Premium and licence. Mine came with an unlicenced German copy of Windows 7, but as I said, I wasn't expecting one so I just formatted the HDD and installed my own Windows OS. Just make sure if you are relying on it having an OS and clarify it will be an English version with a licence key.

As for the USB3 - I guess they'll either change the ad or stick the PCI board in as part of the deal, and if they opt for the latter, then you'll have just one PCI slot left on the MB if you want to expand later.

By way of an update, 15/5/12. I received a 2-port PCI-USB3 card through the post today, they ordered it through Amazon, its just about the cheapest one available, the Technet, no lead provided though. In one way I now have what they advertised, ie, 2 USB3 ports, but as the PCI board provided as an afterthought has only external ports, I can't connect to the internal port which sits in the card reader. Ah well, I won't use this board, I'll buy one that has an internal connection, but at least they made an effort.

More issues - having bought a device from Amazon, controlled by esata, I connected it up and again like the USB3 problem, it wouldn't work. So again I have contacted the suppliers for their views. I decided to check the spec of the MB on MSI's website, and sure enough, just as this MB doesn't support USB3, it does not support esata either, clearly the PC builder either doesn't know what he's doing or they are trying it on. The ad listing refers to these being supported but they're not. It's not quite as easy to remedy this as it was with the USB3 problem, but I'm very annoyed about this, I'll se how they respond before I get Amazon involved. As far as I'm concerned, they've supplied something very different to what they advertised.

Update - 9 June 2012. Geddin a bit like War & Peace this is, still,the problems are all sorted at last. The company did offer to totally refund, or to return the PC and they'd for a different MB, with esata and USB3, but as I'd installed Windows 7 and other software, I didn't want a refund, nor did I fancy waiting 2-3 weeks while they did it, and then I'd still need to reinstall all the software. So I suggested they send me a new MB, and I would install it and send the original MB back to them. They agreed to this, I got the new MB, which has USB3 and SATA3 supported by the board, I am very satisfied now. Soon reinstalled all the SW and its running like a dream now, instead of a nightmare, just kidding. The guys in Germany were very responsive throughout, reacted quickly in understanding the frustration, but the kit is very good indeed and as I say, their support was excellent - just clarify the spec you want before you buy
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Showing 1-10 of 16 posts in this discussion
Initial post: 30 Jun 2012 20:49:13 BDT
Templer says:
Hi there,
I wonder if you would be selling the german win7 version as I do speak german and would like to work with this ?

In reply to an earlier post on 1 Jul 2012 13:16:06 BDT
Last edited by the author on 1 Jul 2012 13:18:09 BDT
segaman40 says:
Hi, sorry but I just deleted the OS, it was unlicenced anyway, just as with any Windows OS, you don't need to register immediately, so that wouldn't be of any use to you. I can either get you a copy, or let you know how to get one yourself, just let me know

Posted on 9 Jul 2012 22:58:02 BDT
[Deleted by the author on 25 Jul 2012 16:51:05 BDT]

In reply to an earlier post on 10 Jul 2012 12:47:27 BDT
segaman40 says:
Yes, well thanks David for your comments, not too sure what to make of some of them, still, my view is its better to negotiate directly when issues arise, Amazon can act as an intermediary, but that just drags things out I think. And they were responding, its not like they were ignoring my issues, they responded quickly so I saw no need to involve Amazon at that stage. Y'know, there can often be issues with PC hardware, and they are several hundred miles away, true having a few basic skills putting hardware together is obviously helpful when things go wrong. My view is that they responded well, they acted reasonably, I wouldn't regard them as a 'rogue 3rd party seller' myself - issues arose, we solved them together, the point of my feedback was simply to alert others who may not be PC savvy, that when importing PC hardware over hundreds of miles, just getting the stuff here can be problematical. But in the end they did their best, I had to be patient, and now its fine

In reply to an earlier post on 10 Jul 2012 20:24:26 BDT
[Deleted by the author on 25 Jul 2012 16:52:11 BDT]

Posted on 19 Jul 2012 11:07:23 BDT
iota says:
I'm surprised that you gave this product 4 stars, considering you practically rebuilt the machine. Initially I was interested in purchasing this PC but after reading your tale of woe, it is a big no no.
It should not have been sold in this state. It doesn't matter how responsive the seller is, you should not have been put through this experience.

In reply to an earlier post on 19 Jul 2012 11:57:33 BDT
Templer says:
i have just recently spent a few quids for : i52500k (overclockable to 4.4 if needed but not needed at all), 8gb (upgradable to 32gb) ram, nvidia 560ti, 120gb ssd, 500gb 7200pm, optical and hdmi sound, additional cooling fans and br drive. bf3 or crysis2 on ultra settings with dx11 we get to 70 degrees in heat at roughly 58fps. as you can tell its a gaming / multimedia pc. slightly more expensive, but all i need for the next 5-6 years as fully upgradable.. happy to refer.

In reply to an earlier post on 20 Jul 2012 12:14:44 BDT
[Deleted by the author on 25 Jul 2012 16:51:48 BDT]

In reply to an earlier post on 20 Jul 2012 13:56:26 BDT
segaman40 says:
Glad to see you got fixed up Templer, I too obviously looked at buying the hardware, but when I priced it up through several different sources, I simply couldn't find what I wanted at the price I paid for the PC I got from Germany. You've got a nice spec there, but as you say, you paid a bit more too, like anything in life, you pays yer money, and takes yer choice, regardless, good that your happy, I am as well.

In reply to an earlier post on 20 Jul 2012 14:38:56 BDT
segaman40 says:
David, David, calm down, if this is all it takes to make you angry....... Yes I could have built the machine from scratch, quite easily, but as I explained to Templer, when I priced up the components here in the UK, they were more expensive, trust me, I tried. Wherever you buy from there can be hassle, it makes no difference. And if you read my post properly, I clearly say that the seller offered a full refund, including P&P, he also offered to collect - at his expense, the PC, install a new MB and return it to me. All things considered, I made the decision to ask them to supply the higher spec MB and obviously that meant a re-build, but again, very easy to do, and before you say ' Yes, if you have the skills to do that', I wouldn't have even considered buying from another country unless I could rebuild the machine completely. You don't seem to grasp it was my choice, they didn't inflict anything on me. For my part, silly little things make me angry, Y'know, unemployment, cost of living, serious illness, bent bankers and politicians etc etc, but hey, what do they matter, come to think of it, you're right, lets have another war with them eh? then again, perhaps not, we would lose this time - you're not actually related to a Mr B Fawlty by any chance are you?
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