Customer Review

90 of 101 people found the following review helpful
1.0 out of 5 stars BT 118500 premium number hardwired into contacts, 7 Oct 2013
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This review is from: BT 7600 Cordless DECT Phone with Answer Machine and Nuisance Call Blocker (Pack of 2) (Electronics)
A word of warning : BT have hardwired their 118500 directory enquiry number into the contacts on this phone. As a parent of young children I do not want a premium number sitting in in my contacts (and I also object to being forced to have numbers that I don't want or need in *my* contacts list).

I have spoken to BT's tech support and you cannot remove this number (which suggests that BT make a lot of money out of it). You can't even use the "block premium numbers" feature of the phone because 118500 is not classed as "premium", even though they cost 59p per call plus £2.39 per minute. BT told me that I could block 118500 if I paid them £39.60 a year, which is what the phone costs.

It is completely cynical for a company to hardwire their expensive premium number into their phone and then charge you to block it. (In fact when you look at it that way there are stronger words that you might use). The phone has gone back to Amazon (whose customer service is excellent, as ever) and I'll stay well away from BT phones from now on.
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Showing 1-1 of 1 posts in this discussion
Initial post: 23 Apr 2014 12:19:34 BDT
wagsta says:
Parental control should block any selected out going numbers, this is an integral 'hard wired' feature of this phone as well.
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