Customer Review

3 of 4 people found the following review helpful
1.0 out of 5 stars Good Vacuum - Poor Customer Service, 14 Jun 2013
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This review is from: Bosch BSG8PRO1GB Cylinder Vacuum Cleaner - Titanium/Red (Kitchen & Home)
I love the extra power this machine has and it kept my various floors and furniture clean. Until it went wrong. Basically, the motor burnt out. You can't mistake a burnt out moter - it stops working, smells of burning and issues smoke. Nevertheless, an engineer had to come out to diagnose it and this took a week, because he was busy. I'm quite busy myself. Anyway, he diagnosed it as a burnt out motor and took it away promising a replacement in a "few days" after 3 days I rang customer services and they told me it was being repaired and they were "working on it now" and it would be with me in a few days. I rang again today and they have had to order more parts. Apparently they've ordered a new motor, filters and a fan belt - there can't be much left that they're not replacing. This customer service guy was more honest and worked out it would not be with me for at least a week. Not good enough Bosch - I have dogs, cats and live inthe country and my floors are a mess after two weeks without a vacuum. I may never get my hearth rug clean again! It would simply be better to replace the vacuum - I don't need the accessories because I've still got the old ones.
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