5 of 5 people found the following review helpful
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This review is from: The Basics of Process Mapping, 2nd Edition (Paperback)
Very nice job. This book explains in an easy but yet comprehensive and precise format just what one needs to know and be able to do around 'process mapping'.
I also like the way the motivation and goals for mapping is explained, hence what we're trying to achieve with these tools.
Chapter 7 'how to improve flow' goes beyond the topic, and it is a very valuable bonus to this book. It's sort of 'Quality Development' in a nutshell, and - what makes it so useful - it is directly linked into the preceding discussion about process mapping.
Excellent book for self studying. After reading it once, you'll like to keep it as a reference book for later times.