185 of 207 people found the following review helpful
Be aware of premature Kindle failure.,
This review is from: Kindle, 6" E Ink Display, Wi-Fi, Black (Electronics)
I have to give this product 1 star to highlight the apparently widespread and growing problem with premature device failure. Specifically screen freeze, 'lines of death' and other screen related faults. This is a replacement Kindle bought at a discount as our 3G keyboard version died at 20 months. (Kept in a case, not abused, just like everyone else who is complaining). This version appears to share the same screen and therefore I am worried that it will suffer the same design defect.
For the Amazon apologists: I know that the warranty is 12 months. I appreciate that technically Amazon do not need to do anything to help out their customers who's devices fail outside of warranty and I am aware that there are undoubtedly people who have sat on their Kindle and expect it to be replaced by jumping on the screen failure bandwagon. I do realise that several million Kindles have been sold so even a small reported failure rate equates to hundreds of disaffected users who are willing to take the time to post a negative review for the product. Check out the user review section for the 3G keyboard version, recent posts are running at around 1/3 complaining of screen failure.
However: I do not think that it is unreasonable to expect an expensive (£130) eReader to last 5 years or more. I do expect that a device marketed for it's portability is actually constructed in a sufficiently robust way. I do think that these forums are a legitimate way to warn others that they should factor in replacement of their readers sooner rather than later when working out the economics of Kindle v other readers v paper.
Obviously I am in love with Kindle enough to buy another even though I could read my books on my iPad or my phone, but I would recommend that in it's current form factor that people buy this in the expectation that any use after 12 months is a bonus, so go for the cheapest option and save your money.
Tracked by 2 customers
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Showing 1-10 of 14 posts in this discussion
Initial post: 9 Nov 2012 13:30:48 GMT
Why not go for another brand of ereader- there's plenty of choice. I've yet to read a report of screen failures on Sony's devices. Or Kobo for that matter, although Kobo do have problems which seem to be related to software (which can be patched, given time) rather than badly designed hardware.
Having said all that, perhaps the present generation of Kindles will prove to be of a more robust design.
Posted on 9 Nov 2012 18:44:23 GMT
Mrs. Alison Depledge says:
I agree and have had the same problem with my 3G version. The screen broke one week under the warranty expiry date and was sent a brand new replacement which only lasted 3 months when the screen went again and have only been offered a reduction on the basic model and although i would love to splurge on a more updated model i don't see the point if they are only going to last 12 months at the most. I've always looked after my kindles but they are advertised as being something that you can put in your back pocket when the screen is obviously very fragile. My advice is to go with the cheapest model and wait for technology to catch up
Posted on 12 Nov 2012 10:36:33 GMT
I have had 3 replacements for my kindle, all from freezing and image break-up. It is a kindle issue that needs to be resolved, I agree.
Posted on 26 Nov 2012 10:53:20 GMT
Why do so many people misunderstand reviewing?
You've left feedback on a standard Kindle based on the performance of a 3G Kindle with Keyboard. I don't care how the 3G Kindle with Keyboard performs, I'm looking to buy a standard Kindle. It doesn't matter if you 'suspect' the screen might fail in 20 months - if it does, come and leave feedback then. On the correct product. Not on the iPod nano or Nokia 8810 page, but on the standard Kindle page.
In reply to an earlier post on 26 Nov 2012 11:39:43 GMT
Last edited by the author on 26 Nov 2012 11:57:37 GMT
Mr X says:
I'm very happy that you are considering buying a standard Kindle, It's a great product and I very much enjoy using mine which I bought as a replacement for my 3G KBK which unexpectedly broke.
I am pleased that my review has made you aware about the widely reported problems of premature device failure / screen fragility of the kindle family e-readers that use this type of screen. As you don't care about those other products then you may not have come across this particular issue.
Whilst my review may not have helped you to decide wether to go ahead with your purchase or not, many others have been kind enough to rate it as being helpful. I trust that Amazon, being an innovative and customer focused organisation, take the comments of their kindle using customers on board to develop a better, more robust product. Indeed it is to their credit that they offer us these open forums and allow us to evaluate the comments of others both good and bad.
I am not aware that iPod nano or Nokia 8810 use the same e-ink screen technology as Kindle, so I agree that it would be irrelevant to comment about the Kindle family of products on those pages. However there are other e-readers that I think use similar screens (Kobo, Sony, Nook) I may be wrong but in any event I would suggest that you check out both their technical reviews and their customer services user feedback if you are considering those as alternatives.
FWIW I rate Amazon customer services very highly which is why I had no hesitation in buying my Kindle, 6" E Ink Display, Wi-Fi, Black (Electronics) which I reviewed.
Posted on 4 Dec 2012 21:08:11 GMT
This is not a review of the base model Kindle - it's a complaint about the 3G model. This reviewer states that "this version appears to share the same screen (as 3G) and therefore ... am worried it will suffer the same design defect". If the (recently purchased) base model has not suffered the same defect (yet) then this review is misleading.
In reply to an earlier post on 4 Dec 2012 21:09:59 GMT
Well said. Purchasers should review the item bought, not the faults it might have due to experience with an alternative device which bears little (or no) relation to it.
Posted on 15 Dec 2012 17:58:30 GMT
Why was this review allowed? The version with 3G and the version you left your review on have DIFFERENT displays. They do not use the same technology.
In reply to an earlier post on 17 Dec 2012 11:34:37 GMT
Last edited by the author on 17 Dec 2012 11:34:57 GMT
Mr X says:
WK. That is an extremely interesting comment and I'd be delighted if you could post a link to a technical page that details the differences in the e-ink screens used in the 3G KBK and this 6" model. I'm afraid that to my untrained eye they appear to be identical on the surface and it would indeed be a relief to know that these new Kindle models have been redesigned to be more robust. I tried a quick google to see if I could find out what the differences might be but could not turn up anything.
I am pleased that my review and comments have at least created awareness and debate about the important issue of long term reliability.
Posted on 21 Dec 2012 19:48:45 GMT
My screen has just got the lines of death just short of 2 years after purchase, and I too was offered a discount on a new one, that is until I quoted EU directive 1999/44/EC which says 'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU' I'm now being sent a new kindle. A little tip for you.