Customer Review

8 of 9 people found the following review helpful
1.0 out of 5 stars Really really truly flawed, unusable, 23 Jun. 2011
This review is from: Zoom We3G Mobile Hotspot (SIM FREE/UNLOCKED) with 32GB SD Card Slot & Pre-defined Service Provider List (Electronics)
Where do I begin

At first all was good, I bought the unit for a trip to Singapore, I needed a 3G Wirless Router, to share a 3G internet connection with 4 colleagues on an exhibition booth, and also to have as a mobile internet gateway during the trip. On our setup day all worked fine, I activated a 3G sim in a 3G dongle first, moved the Sim to the We3G, connected it via USB to my PC followed the instructions and soon was on on line. Set up the Wifi for my colleagues (SSID and Security settings) and soon they were connected via Wifi and sharing the internet. After about 3 hours we finished set up, and thought the We3G was great.

Next day all our problems began, it didn't work at all, and the logic for turning on and knowing unit status is completely flawed. It goes in to lower power mode automatically after 30 seconds, but takes longer than 30 seconds to complete booting and connecting to 3G etc, so all the LEDs go out (except low power mode indicator) and you do not know the status of the unit. We tried lots of things but could not get unit working. Being in Singapore there was no tech support in hours since the email support (though answered within 24 hours) is in USA.

Next day learned the main problem is that even though the unit is connected to my PC via USB, it runs of battery, and the battery was flat. It only charges when turned off fully. So you cannot use this unit whilst it is connected to a power source. Battery was flat basically, and no amount of fiddling with it was going to work even though it was plugged in to USB>

UNBELIEFVABLE, can you imagine if your phone could not be used when plugged in to a charger? unbelievable.

Battery life is awful, less than 4 hours, can you imagine coping with a phone that has less than 4 hours battery life,? and when plugged in to charge either has to be turned off to charge or cannot be used while chargin.

You cannot use this device for a day, even if it is connected to a power source, that is a major design fault.

Operation is also terribly unclear, indeed after it goes in to Low Power mode, you have to turn it to Full Poower On before you can turn it off, or reboot it, and all key presses are very cryptic. But the main issue I repeat is that a) it goes in to lower power mode automatically after 30 seconds and you cannot see the status of the connection LEDs and have no idea of its working, b) you cannot charge it all while using it, c) battery life is terrible

All above confirmed by the way in writing by their technical support team, who answer emails efficiently, but can't polish a turd
Can't wait to get home and return this useless piece of ****
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Tracked by 1 customer

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Showing 1-3 of 3 posts in this discussion
Initial post: 15 Jul 2011 15:52:39 BDT
Was going to buy one for my cabin at country club ,but have saved over £90 by reading this review.

In reply to an earlier post on 17 Aug 2011 20:58:27 BDT
robin2468 says:
unlike you i did not see this report and purchased the unit but i agree with the reviews its absolute rubbish cant charge and does not keep record of usage. What a waste of money

Posted on 5 Dec 2011 17:52:34 GMT
Angela D says:
Read the manual. Just one press takes you from low power to full working mode and all lights on. You can also use the web address http://192.168.1.1 to check on the status of the device and change any settings. I've found that it DOES charge whilst being used, just in the 'down' periods. Have had mine for 4 months now and wouldn't be without it, especially as I can't get broadband where I live and any 3G dongle needs to be in one specific position (and not ideal for actual working from).
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Location: St Albans, UK

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