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This review is from: Give Your Guest A Wow!: 21 ways to create impeccable hotel customer service that leaves a lasting impression (Kindle Edition)
Finally , a book I can relate to and pick-up whenever I have the opportunity. Absolutely filled with simple, but effective ideas for hoteliers and people in the customer service industry. I am sure these ideas would transfer to other areas than the hotel industry, and would be useful to anybody starting a business that relies on customer satisfaction and repeat purchases! I've bought the kindle version but think I may add a paperback for the office too...