4 of 4 people found the following review helpful
This stuff works - I've been using it on real process improvement projects for more than a decade,
This review is from: Business Process Management: Profiting from Process (Paperback)
After reading the review by the BPM consultant, I had to add my own as I just didn't recognise this book in his description.
I spent a decade inside a leading fast moving consumer goods company. Their Change Framework is based on Roger Burlton's framework, described in this book. I've seen hundreds of people use this highly practical framework on real business process change projects and I have to say that it works. Not only that, but when we asked people in the organisation to rate the framework against others they had used elsewhere, it came out top.
My copy of this book is rather battered as I use it so much. I take it around the world with me when I work with people to help them make their process projects work. It's an incredibly practical book with great hints, tips and examples and is, in my view, what people need to make process change work. It has certainly worked for me.