12 of 12 people found the following review helpful
An excellent reference for those wanting to implement a QMS,
This review is from: ISO 9001: 2000 for Small Businesses: A Guide to Cost-effective Compliance (Paperback)
I had worked with the previous version of the standard and needed to upgrade my knowledge. This book not only gave me an insight into the requirements of the new standard - in user friendly terms - but also the author made himself accessible to answer any queries, as well as providing extensive samples. A more complete service would be hard to imagine! Congratulations Mr Tricker.