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Customer Review

3 of 11 people found the following review helpful
1.0 out of 5 stars Very good product, 20 Mar. 2014
Verified Purchase(What is this?)
This review is from: NETGEAR WNDR4500-200EUS N900 Wireless Dual Band Gigabit Router (Accessory)
I bought this item because I got the impression from the wording on the sales page that it included a modem which is what I required.
When it arrived I unpacked it and to my horror found that it DIDN'T include a modem. I have now had to buy a modem because the reviews for the N900 were very good and I thought it better to keep it. Somebody at Amazon should make their copy writing clearer for the customer who probably is not an IT person.
Amazon I am very disappointed in you and in future will look elsewhere first as I can't rely on your published information!
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Showing 1-2 of 2 posts in this discussion
Initial post: 4 Apr 2014 18:11:59 BDT
NETGEAR Team says:
Hi Cliviscus,

We hope that after you got and installed the modem from your Internet provider, that the N900 is working well for you. If you are having any issues, please don't hesitate to contact us at amazonuk@netgear.com. We'll be happy to assist.

We'd also like you to let us know the portion of the verbiage where you felt the description was inadequate, and we'll work with Amazon to make any necessary corrections. We want everyone to be 100% happy with our product!

Regards,

NETGEAR Team

In reply to an earlier post on 4 Apr 2014 18:19:53 BDT
Cliviscus says:
Thank you for showing interest as you saw I was rebuking Amazon and not Netgear. They implied that there was a built in modem which was not the case.
I am just about to ask Amazon to refund my money on this product but as your product has such a good reputation especially from my cousin in Australia and my neighbour who is an IT man, I am going to, after my refund, order the N750 which I'm sure I will be happy with. If you have any comments to make I would be very interested to hear them.
Kind regards
Cliviscus
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