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Customer Review

13 of 17 people found the following review helpful
1.0 out of 5 stars It is NOT 'continuous adjustment to any head size', 1 Feb 2013
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This review is from: Ultrasport Pro Race Edition 2012 Mens High End Inmold Ski/Snowboard Helmet (Sports)
They don't give sizes for this helmet, at least not in centimeters, in the manufacturers description. Instead they describe it as M/L and state 'continuous adjustment to any head size'. So on this basis I ordered two for our upcoming ski trip thinking they would definitely fit. As it turned out upon arrival there is a label in the helmet stating 54 to 58 cm. And on trying they are both too small and have to go back. Now I have to worry whether their replacements, from a manufacturer who actually states sizes in cm, will arrive before our skiing trip.
Why oh why don't Ultrasport state the helmet size in cm on the Amazon site?? Then people know exactly where they are. Really annoyed.
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Tracked by 3 customers

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Showing 1-3 of 3 posts in this discussion
Initial post: 4 Feb 2013 12:16:50 GMT
Dear customer,

Thank you very much for this product review.

We are sorry to learn that you have been misled by an incomplete product description. We apologize for this mistake on our part, which is being corrected as we are writing this.

Unfortunately we have no possibility to contact you directly. If you have any further questions or suggestions, please get in touch with our service team. You could either use the contact form at www.ultrasport.net or send an email to service.uk@ultrasport.net. We are looking forward to hearing from you.

Thank you once more for your input.

Kind regards,

Ultrasport Service Team

In reply to an earlier post on 3 Aug 2013 20:07:36 BDT
Last edited by the author on 3 Aug 2013 20:07:55 BDT
norchix says:
Ridiculous! It's mid-summer and Ultrasport Service Team wrote "We apologize for this mistake on our part, which is being corrected as we are writing this" in February. Still there is no information about size in cm in the item description and the only way to find out something is read other people's comments??? You shouldn't be surprised to receive more 1-star ratings then.

In reply to an earlier post on 3 Jan 2014 09:10:51 GMT
Ossary says:
Do you know that this helmet is described as a mens, but when you order it it is described as a womens?
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