8 of 10 people found the following review helpful
not very helpful,
This review is from: Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities: ... Confrontations and Challenging Personalities (Kindle Edition)
It's a rare occasion when I cannot persevere with a book but this book is the one. However, to be fair it's evidently aimed at the American market so if you're not American don't waste your time - I wish I hadnt!