Customer Review

2 of 3 people found the following review helpful
1.0 out of 5 stars WARNING -- think very carefully before buying any of this range from Lexmark., 22 Aug 2009
This review is from: Lexmark C530DN C530 DN Duplex Colour Laser Printer Network Ready, 22PPM Mono, 21PPM Colour, 11 Sec TTFP (Personal Computers)
Having owned a C530dn for over two years I would like to say, 'DON'T BUY any from this range, and think very carefully before buying any Lexmark printer'.

First the good:

1. excellent print quality for text and graphics (typical for it's type with photos, i.e. adequate but not a patch on an even a basic inkjet;

2. in my experience, faultless paper handling (I'm mostly talking about the duplexing and ordinary A4 paper).

Now, the bad:

1. Utterly cynical and abusive treatment of the customer; toner cartridges (via integral chip), will 'time out' regardless of how much toner has been used. Printer becomes a paper weight until cartridge (or chip), is replaced;

2. In 2009 Lexmark increased toner cartridge prices by 30-40%. Toner now >£100, so that's >£400 to replace all toners, which don't have a particularly long life anyway (not counting the 'time out' feature).

On the strength of this experience I will never buy any Lexmark product again.
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Showing 1-2 of 2 posts in this discussion
Initial post: 29 Aug 2009 08:08:44 BDT
A. Laird says:
late August 2009 -- I notice toner prices have now dropped back. Whether through customer outrage or fluctuations in currency markets it's not enough to change my view on Lexmark's attitude towards customers illustrated by the 'time out' issue.

Posted on 23 Jan 2010 23:31:18 GMT
M. Fellows says:
I have had the c530dn for over two years for use by a church-based charity. Although the quality of printing is good, I am very disappointed at the number of copies I get per toner cartridge, even when I take the cartridges out and shake them to get a few more copies. I only get a few hundred from the colour cartridges used mainly for spot colour and a few 6 x4 photos. I complained to Lexmark and got fobbed off - I was told to contact the supplier. They didn't want to know either. Now the printer needs the PC units and transfer belt changed - ~ £300. As the printer was on special offer when I bought it this is more than I paid for it! I cannot decide whether to go ahead or scrap it
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Reviewer

A. Laird
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Location: England

Top Reviewer Ranking: 200,458