9 of 11 people found the following review helpful
Great item BUT...,
Verified Purchase(What is this?)
This review is from: Garmin Forerunner 10 GPS Running Watch - Orange (Sports)
I bought this item as I wanted a simple GPS watch to record route distances and to give me lap times over 1km legs. In addition Garmin also has a good web based recording system and Garmin files also work with my training programme (Vida One Sport Fitness) which I use on my iPhone and pc. The watch is simple to use and accurate and does all I wanted it to do. It records my training distances and then gives me a per km break down of my pace. I did find that initiating the GPS varies from around thirty seconds to two minutes but all in all I thought the watch was simple, worked well and was good value for money.
Now we come to the BUT bit. I have had the watch for a little over a month and last night I found that the return button (there are four buttons) has simply fallen off! I didn't notice that the button had fallen off and therefore it is now lost. I now have an empty socket where the button was and the only way to use the return button is to insert a paper clip into the empty socket. This vacant socket has also exposed the inner part of the watch which is now at the mercy of any moisture exposure. Worse for me is that I am now in Mexico (I am from the UK) for six months and I am not in a position to return the item to the seller or get it fixed by Garmin.
Overall the watch does everything I wanted it to do and would have got 5* BUT to have the return button fall off within the month is a dreadful indictment as to the build quality of the item, especially as the item was not in any way being abused. All of the positive points for this watch for me are negated by this one simple fault as it has rendered my purchase a total waste. I personally don't care if Garmin has a well founded reputation this is a fault that should not have happened. My advice...beware of buttons falling off with this item!
As a postscript. I sent a refund application to Amazon within half an hour of compiling this review. Within two hours I had a response stating that even though I had purchased the watch over a month ago (only just over) Amazon would refund the purchase amount in full. Not only that but as I was travelling I need not return the item. I was very impressed with this quick response, not only was it quick but polite, friendly, professional and customer orientated. Obviously I am happy as the outcome was positive and in my favour but in any way I found the customer service exceptional....well done Amazon!