ARRAY(0xb4a1ad74)
 
Customer Review

9 of 11 people found the following review helpful
1.0 out of 5 stars Great item BUT..., 1 Oct 2013
Verified Purchase(What is this?)
This review is from: Garmin Forerunner 10 GPS Running Watch - Orange (Sports)
I bought this item as I wanted a simple GPS watch to record route distances and to give me lap times over 1km legs. In addition Garmin also has a good web based recording system and Garmin files also work with my training programme (Vida One Sport Fitness) which I use on my iPhone and pc. The watch is simple to use and accurate and does all I wanted it to do. It records my training distances and then gives me a per km break down of my pace. I did find that initiating the GPS varies from around thirty seconds to two minutes but all in all I thought the watch was simple, worked well and was good value for money.

Now we come to the BUT bit. I have had the watch for a little over a month and last night I found that the return button (there are four buttons) has simply fallen off! I didn't notice that the button had fallen off and therefore it is now lost. I now have an empty socket where the button was and the only way to use the return button is to insert a paper clip into the empty socket. This vacant socket has also exposed the inner part of the watch which is now at the mercy of any moisture exposure. Worse for me is that I am now in Mexico (I am from the UK) for six months and I am not in a position to return the item to the seller or get it fixed by Garmin.

Overall the watch does everything I wanted it to do and would have got 5* BUT to have the return button fall off within the month is a dreadful indictment as to the build quality of the item, especially as the item was not in any way being abused. All of the positive points for this watch for me are negated by this one simple fault as it has rendered my purchase a total waste. I personally don't care if Garmin has a well founded reputation this is a fault that should not have happened. My advice...beware of buttons falling off with this item!

As a postscript. I sent a refund application to Amazon within half an hour of compiling this review. Within two hours I had a response stating that even though I had purchased the watch over a month ago (only just over) Amazon would refund the purchase amount in full. Not only that but as I was travelling I need not return the item. I was very impressed with this quick response, not only was it quick but polite, friendly, professional and customer orientated. Obviously I am happy as the outcome was positive and in my favour but in any way I found the customer service exceptional....well done Amazon!
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

Be the first person to comment on this review.

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines ">here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking on the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 


Review Details

Item

4.3 out of 5 stars (302 customer reviews)
5 star:
 (167)
4 star:
 (89)
3 star:
 (16)
2 star:
 (15)
1 star:
 (15)
 
 
 
99.99 77.57
Add to basket Add to wishlist
Reviewer


Location: UK

Top Reviewer Ranking: 3,583