Dear Angela Hawkes,
Thank you for your review.
We apologise for the inconvenience caused. All of our products are manufactured to a high standard, but there is a chance that you might have received a faulty product. Please do contact us via the ""Contact the Seller"" link and our technical team will be more than happy to assist you.
Please do note that a HDMI cable does not affect how many channels can you pick up with your receiver, it only transmits signals from one point to the other, the possible issue was interference from other power cables next to this HDMI cable.
Thank you for your understanding and cooperation.