Customer Review

16 of 16 people found the following review helpful
1.0 out of 5 stars Didn't last long, 22 Dec. 2013
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This review is from: Connect It Two Tube Halogen Heater (Kitchen & Home)
This was a great little heater while it worked. It's very small but puts out a fair bit of heat. Sadly the bulbs blew within weeks and they are so small I couldn't get replacements anywhere, the sizes sold on amazon etc are way too long. All halogen/quartz bulbs go sooner or later but it would have been better if these were more of a standard size so you could replace them otherwise it's just more junk in landfill.
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Showing 1-1 of 1 posts in this discussion
Initial post: 3 Feb 2015 18:39:12 GMT
Cara L. says:
Replacement tubes for ANY size Halogen Heater can be found on Amazon and Ebay. But you should have insisted that the Seller send you replacement tubes immediately.
GET TO KNOW YOUR CONSUMER RIGHTS!!
If an item bought within the EU (including online + mail order) fails within a "reasonable time" (usually at least 6 months + up to 6 years), you are entitled to a FULL REFUND INCLUDING POSTAGE CHARGES BOTH WAYS (delivery + return).
You do NOT need the original packaging in these circumstances, since you did not simply change your mind, the item FAILED. This is part of the Sale of Goods Act 1979 which has recently been amended (June 2014) to give consumers more rights. These rights SUPERSEDE any policies of the seller, even if they contradict such policies. So while Sellers are allowed to say things like "No refunds", "Refunds only within 14 days", "Buyer pays return postage" etc -- in fact, these can ALL be incorrect. You can remind them of this and ask for a repair, replacement or refund. Paying by credit card and PayPal gives you extra rights -- I have received refunds in over a dozen cases when the items were less than £100 and an online Seller refused to refund me for faulty goods -- just by opening a "Disputed Payment Claim" with Visa. Credit cards WANT you to keep buying online so they nearly always refund when such a claim is made with supporting evidence (receipts, photos etc).
I usually only buy "Free Delivery" items on Amazon + Ebay to avoid an extra argument if the item proves to be faulty.
http://www.bbc.co.uk/programmes/articles/3zR6PS2LXwbV3sY2MT9PPjF/sale-of-goods-act-1979-as-amended
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