Customer Review

32 of 33 people found the following review helpful
2.0 out of 5 stars Old maps, rubbish customer service., 4 Aug. 2011
This review is from: Binatone F430 4.3 Inch with UK and ROI Sat Nav (Electronics)
I've had this product for a year now. First unit had software failure so I had to take it back to the shop after a month. I've tried several times to email Binatone to get up to date maps because the ones fitted as standard were probably drawn up by Alfred the Great. No reply from Binatone to any of my emails.

I eventually called their 'customer service' line. Spoke to Mr Monotone-One-Word-Answer. The guy sounded really miserable and was clearly trained to be as unhelpful as he could possibly be. I asked what the latest map version is and he couldn't tell me. He said I had to ask 'Hong Kong'. Eventually found out that they'd had some new maps in February but he said that my serial number indicated that I already had the latest version. Despite explaining that my unit was bought the previous September he still didn't quite get it and carried on insisting I had the latest version. trying to extract any form of useful information from him was like pulling teeth. Absolutely rubbish customer service.

The unit itself is alright but you'll get a lot better for your money, I have no doubt. The last Binatone product I bought before this was one of them old black & white paddle tennis games back in the late 70's, which was ground breaking, and probably stood a better chance of getting me in and out of Central London.
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Showing 1-1 of 1 posts in this discussion
Initial post: 24 Oct 2013 07:10:11 BDT
made me chuckle.
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