Customer Review

7 of 8 people found the following review helpful
2.0 out of 5 stars Sadly faulty, 8 Jan. 2014
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This review is from: Andrew James Double Waffle Maker Machine 1300 Watts, Includes 2 Year Warranty, Non Stick Plates, Variable Temperature Control And 1kg Andrew James Luxury Belgian Style Waffle Mix
I chose this waffle maker because of the good reviews and because it was in the sale. Also because it lets you make 2 waffles in one go and i prefer the thinner waffles to the thick, square Belgian ones. Sadly I was unimpressed by the quality as the temperature dial was already loose when I first tried it and the green light, which is meant to come on as soon as you plug it in, also didnt work. As the green light is meant to indicate when the desired temp is achieved, it was not fit for purpose.
I decided to try the product at least once and after the first trial run on empty and letting it cool down completely, i had a go with the waffles. It is true what some reviews say, i.e. the batter tends to run out the sides and if you put in too little you get too thin, small waffles. Furthermore there is a lot of condensation water running down the machine and small water drops are visible inside the red control light, not sure if that is due to the machine being faulty. The waffles were also crispy-ish on the top but soft and flappy on the bottom. Now i know what these waffles are meant to look like because my Mum and I used to make them lots when i was little - and how they came out of that waffle maker was not right.
Fair play to Andrew JAmes though, customer service was friendly, offered to repair and replace and when I declined they agreed to arrange a pre-paid label to be send and do a refund instead.
Its a shame but the quest for a good waffle maker continues.
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