118 of 122 people found the following review helpful
Nice camcorder shame about the software and support,
This review is from: Sony DCRSR37ES Handycam Camcorder With Built-In 60GB HDD (45hrs) (Electronics)
I cant add much regarding the quality of the camcorder. Its good value for money, easy to use and does what it says on the packet. However, I have a good bit to say about Sony. They appear to have designed the product to strongly encorage users to use the sony software to manage video and burn CD or DVD vesions of it. I assume this works but its very limiting and limited. If you want to edit the video even in a rudamentary way you will need to convert it to another format which is inconvienient and should not be necessary. The same is true if you want to post on youtube or facebook. If you want to get help to do this the Sony 'self service' site is very, very, poor. Great electronics, good price, terrible attitude to software and product support and attitude.
Sort: Oldest first | Newest first
Showing 1-3 of 3 posts in this discussion
Initial post: 1 Nov 2009 18:56:04 GMT
Mr Ian Macdonald says:
Thanks for the excellent review. As I suspected the old Sony trick of only making it compatable with other Sony equipment & software that put me off the make years ago still prevails. I'll be looking elsewhere for my camcorder.
In reply to an earlier post on 16 Mar 2010 14:21:43 GMT
D. Fitzgerald says:
I'd like to add my thanks to the reviewer & also to Mr Macdonald for his above response. I've been looking for an inexpensive but good quality camcorder & very nearly bought this one, but after having read these comments I too shall be avoiding the Sony products. Thanks again.
Posted on 14 Sep 2010 11:24:31 BDT
Thank you to DRX's review regarding the Sony Handycam. After having the hassle of dealing with a Canon videocamera and similar problems, I think I'll avoid this brand as well. Nothing turns me off more than a poor self service site and terrible customer service. I find that one wastes so much time trying to get information on the product and optimize it's use. Now that I've got the heads up on this, I'm off to find a non-Sony product now.
‹ Previous 1 Next ›