Customer Review

3 of 6 people found the following review helpful
1.0 out of 5 stars Off-line not on-line, 19 Sept. 2013
This review is from: TP-LINK MA260 3G HSPA+ USB Adapter (Personal Computers)
Customer review from the Amazon Vine Programme (What's this?)
I have to agree with Aaron's review.

I am very disappointed with this product. While some folks appear to have been successful, I have not.

I'm surprised that it does not have support for Mac OS X.

But let me leave that aside.

On paper, the MA260 appears very capable. All over the packaging and in the PDF manual, it boasts of its blazing speeds and easy connectivity.

So sure are TP-Link of their product, they do not include a troubleshooting guide in this manual. This forces you to the Internet via other means (pauses to plug in a long cable to the Ethernet port).

I choose a SIM from a well known and leading service provider, O2. I planned to use this 3G dongle with a Dell Mini 10. Ironically, I purchased it with built in 3G connectivity and a SIM was included (another main player, Vodaphone) but it never worked.

So with high hopes, I took care to purchase a SIM card that will offer me data. I put £20 of credit on the card. I plug in the SIM, plug in the adaptor and the Dell begins the installation.

Everything goes well. I restart the Dell and on the desktop is a new icon. I launch the application. The adaptor is steady red then switches to flashing green. The signal strength is low so I find an inconvenient corner of the house where the signal is better. I click 'Connect' and wait.

The button changes to 'Connecting' and immediately back to 'Connect'. I repeat this several times. No luck. I grab the documentation that came with the SIM and go to the website. I trawl through half a dozen pages that look promising but aren't.

A window pops up, a real live advisor wants to help me. I explain the situation. There's a pause and a message (my advisor is typing) and they tell me that the SIM cannot be used for that purpose. I query the statement on the back of the pack that clearly says data. Another pause. Advisor typing again. 20 minutes of this. Four statements all saying the same thing using different words. The SIM cannot be used for what you need.

I ask how to get a refund of the £20 I spent and I am directed to contact their customer service.

Conversation ends.

If I had a 32GB microSD card, I could have an ugly 32GB thumb drive.

I also tried a Vodaphone SIM card. Same result.

Then I tried an Orange SIM card. Partial success.

Not for me.

Be advised.
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Tracked by 1 customer

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Showing 1-2 of 2 posts in this discussion
Initial post: 9 Mar 2014 15:27:47 GMT
This isnt a fair review of the dongle (and so should be removed by Amazon); it IS a justifiable slagging off of O2. I have also wasted over £20 with O2 SIMs and even after explicitly explaining what I wanted it for (to allow the wife internet access during a month long hospital stay), they sent me another card that was instantly blocked the second it connected to the internet. No refund given and no chance they will EVER get me as a customer again in the future

Posted on 22 May 2014 07:49:46 BDT
Rob C. says:
Please clarify, did you purchase a Mobile Broadband O2 SIM or just a conventional O2 Mobile Phone SIM with data? The later is not compatible with Dongles, as far as I am aware.
I believe that GIFFGAFF SIMs (using the O2 network) can be used in Dongles, if you buy a separate Gigabag Bundle.
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K. Jamison
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Location: Co. Down, United Kingdom

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