5 of 5 people found the following review helpful
A surprisingly easy read,
This review is from: ITIL For Dummies 2011 (Paperback)
I really enjoyed reading this book.
I didn't need to read the blurb to know that the author is an ITIL trainer, his explanations are clear and easy to understand and I could imagine that he was standing in front of me explaining difficult ITIL concepts in simple language. I suspect his training courses must be very effective.
ITIL for Dummies covers the whole of ITIL, including all the lifecycle stages, and all the processes, and it does this in a clear and easy to read format with lots of helpful examples.