Thanks for your email and kindly providing me with the respective information. We are sorry for the hassle you met with our business. Although we work hard to ensure high quality standards through multiple quality checks, we regrettably still come across defective products occasionally.
It would be very nice if you can contact us at firstname.lastname@example.org, ideally incl. order ID and/our review reference, as to give our support team a chance to go into and resolve this issue.
If finally there is indeed some problem with our product, I promise we will be responsible for it and offer a solution which you will be satisfied. Refund or replacement, Please feel free to contact me if you have any further idea.
Many thanks again!
Inateck Customer Service