My name is Scott McCaughran. I am the owner of EZCAP.TV
I am sorry to read both your feedback on my EzGAMER product and also the 3 stars you have given for the customer feedback.
In all sincerity I do not understand your comments.
I personally send an email to all customers through Amazon before you receive the EzGAMER stating if you have any problems to please contact me direct as I am more than happy to help. I have never received a reply from you.
Tonight, I have also read every email my support staff have received and replied to since the date you purchased. (15th April)
I cannot find any reference to yourself. I cannot find any email being received or replied to.
You state images have been changed on both Amazon and my website (ezcap.tv) since you contacted us. I do not understand this as no changes can be made by my staff without my consent. The last time there was an image change on the EzGAMER listing on Amazon was January and December 2012 for the EZCAP.TV website.
I take your comments very seriously. My focus for my company is 100% orientated on customer service. That is why I have spent the last 3 hours going through every email my support staff have replied to since your date of purchase. If I had found any curt, vulgar or non interested reply to any email, the member of staff would be disciplined. I cannot find any.
Can you please copy and paste any email correspondence you have had between yourself and my staff into this email so i can investigate further.