Customer Review

10 of 11 people found the following review helpful
3.0 out of 5 stars Does the job very well, but design could be better, 14 Mar 2013
This review is from: The Ultimate Crafters Companion Pro (Toy)
( Not sure why this is classified as a toy...)
Really excellent for box & card making, so 3 stars for function, but I feel there's a lot of room for improvement as far as the actual design is concerned and there should be more project boards and instructional DVDs included with the basic unit (come on, how much does it cost to make a copy of a DVD?) especially at that price, rather than having to shell out separately for everything. OK, an instruction booklet is provided but that only covers the basics of the great variety of projects that this set is actually capable of - and which a beginner seems to be expected to guess at!
This 'not including more things' does not even make good business sense, as it seems to me counter-productive for the company, as they also sell a huge range of craft items/ raw materials, which crafters would surely be tempted to buy, the more they got to grips with, and used this set.
(Incidentally, I found their instructional DVDs that I bought separately to be excellent and easy to follow.)
My gripes:
* The essential Boxer Board and Envelobox Board are each sold separately, currently around £12.50 each, which I feel should be included with the basic set. Yes, there are simple versions of these included, but the measurements achievable are very limited.
* the case is held together by means of a silly separate clip that keeps falling off and getting lost. Mine is now permanently lost and I've given up on it. Surely a closure could be incorporated into the case, or at least attached in some way?
* there is meant to be space for storing extra boards, but the weight of them can't be supported and the case keeps flying open, with everything ending up on the floor - and that was when I still had the clip!
* the two embossing tools do not fit in the space designed to hold them, and are constantly falling out. I've given up on trying to store them in the unit and just keep them in a tub!
All a bit of a pain if you need to carry the set anywhere, as it just won't hold the bits it's supposed to.

Overall though, I am pleased I bought it, and with the improvements above, I feel it would richly deserve a 5 star rating.
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Showing 1-2 of 2 posts in this discussion
Initial post: 12 Nov 2013 18:01:54 GMT
April Bonner says:
This review actually feels as if it is from a purchaser, which is refreshing. Thank you for taking the time to vent your gripes, these would get to me and for that reason I will not be buying it.

In reply to an earlier post on 21 Nov 2013 09:32:09 GMT
Yes, I did indeed buy it! Even taking all my gripes into account, I've still found it really clever & useful and would not be without it. I just hope that the company takes feedback on board, as this item could so easily be a 'five star' with just a few relatively minor adjustments, especially as there doesn't seem to be anything like it on the market. Spoiling the ship for a ha'porth of tar isn't always the way forward.
(And whilst they are at it, perhaps they could also change the colour from that nausea-inducing shade of magenta?)
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