4 of 4 people found the following review helpful
Short, readable, inspirational and practical. A must have.,
By A Customer
This review is from: Raving Fans : A Revolutionary Approach to Customer Service (Paperback)
This book is great. It's inspirational and leaves you feeling good about customer service as well as having some good concrete ideas. That's possibly because one of the authors has actually sucessfully implemented the advice given. It's always good news when a business book is written by someone who can "walk the talk".
The style you'll love or hate: The book is written as a parable, much like the One Minute Manager which was a bestseller. While I didn't really get on with the style of The One Minute Manager I find that it actually works in this book and helps get the message across. In fact I like this book so much I got additional copies for customer service staff in my department.
Short, simple, cheap, full of good ideas and highly recomended.