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Customer Review

35 of 41 people found the following review helpful
5.0 out of 5 stars Keep the filter clean!, 27 Mar. 2013
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This review is from: Meaco Small Home Dehumidifier 10 L - White/ Blue Trim (Kitchen & Home)
My opinion of this item and the rating have gone from 5 stars to 1 and back to 5. Here's why: I was initially very pleased and thought it was a great little unit. I advised my parents to get one too. Theirs stopped working after 2 years and though Meaco couldn't repair it because that model was no longer made, they did provide good customer service in finding an alternative engineer. It's still cheaper than buying a new one. They impressed upon us the significance of cleaning the filter regularly - at least once a fortnight and more often if you use it for drying clothes, which is what my parents need it for. Mine stopped working after a year and I was initially pretty cross because it was just out of warranty. A full repair including carriage both ways to and from the Meaco engineers costs a maximum of £70 (in May 2013). It is cheaper than a new one, but of course it seems a lot if the unit doesn't last more than a year. However, I went ahead and the engineers sent me a photo of the insides and I have to say I can see why it stopped working. I had loaned the unit to someone to use in a caravan and the result of being used in an environment with five dogs over three months and the filter not being regularly cleaned meant that it was so full of hairs and dirt that the water outlet was blocked. It was probably dangerous too. So now I think that £70 for the repair is good value and I will a. clean the filter every week from now on and b. not lend my dehumidifier out again in a hurry. All through the process the Meaco customer service representatives were very patient and thorough. So I once again recommend this unit and give it five stars for performance and for the after-sales service.
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Showing 1-1 of 1 posts in this discussion
Initial post: 10 May 2013 12:50:59 BDT
Mima says:
I've changed my mind about this and am re-writing my review to give it five stars again. From five stars to one star and back up to five. If you want to know why read my new five star review with the title: Keep the filter clean!
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