Customer Review

1.0 out of 5 stars This watch did not work, 22 Feb 2014
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This review is from: The Olivia Collection Childrens Digital Chronograph Black & Silver Sports Watch (Watch)
Perhaps I was just unlucky but this watch did not work. This in itself was not a huge problem as I thought it would be a simple case of requesting an exchange for a new watch. However the customer service from this supplier proved to be extremely poor. First they offered to send me a new battery to fit myself. I did not want to do this in case it was not the battery and then I might be liable for fiddling with the watch. I returned it, asking for an exchange and not the same watch back. Unfortunately, they sent me the same watch back, with the same problem of it continually resetting itself plus an additional problem of there being condensation on the watch face. They said I must have got it near water - I hadn't even allowed my son to wear it until we were sure it was ok,so it definitely had not been near water, and their laughable advice was to "put it on a radiator". I was by now getting a little fed up with them and felt we were not getting anywhere. I said that I wanted it finally resolved by means of a refund, not an exchange as I had lost faith in them. Unfortunately, I received no further reply from them so had to file a claim with Amazon. I have now received a full refund through Amazon, but am disappointed it had to come to this. I feel it could have been resolved weeks ago. I definitely would not recommend this supplier but as for the watch, yes it was defective, but perhaps this was just a one off. I will never know now.
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