13 of 14 people found the following review helpful
Excellent quick fixes for many situations,
This review is from: Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases) (Paperback)
A great book, plenty of scenarios with great verbal fixes that will allow you maintain a managerial control. Turn stalemate in to win-win, quash the big unruly personalities and massive egos, deal with the nasty. This book allows you maintain a bit of harmony in a tough workplace. Thumbs up!! Take a moment to read and reflect on the situations that might occur in your workplace. I recently started in a job where I "inherited" 8 HoD's, 3 of who previously "ran" the operation to their benefit and the detriment to many others. Happy to report this book gives you the nice edge with a no messing comeback. Well worth it!