Customer Review

1 of 26 people found the following review helpful
1.0 out of 5 stars NO SHOW FOR WII FIT U!, 7 Dec 2013
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This review is from: Nintendo Wii Fit U Meter - Green (Nintendo Wii U) (Accessory)
The YouTube video launched in October tells us that Wii Fit U will be available free to download for a trial from Nintendo's Store on 1st November and, if you buy one of these meters, you can upgrade the software to permanent ownership. But it is now mid-December and the software is still not available - even if you pre-order the disc and meter from Amazon you get a message saying that the release has been delayed yet another week. Considering that I and many others bought the Wii U over a year ago on the promise of a simultaneous release of Wii Fit U are naturally wondering why we didn't save the money and keep our old Wii, then maybe look at switching to Microsoft or Sony. The eStore has been a big disappointment with its constant irrelevant updates tying up the machine for hours and over-subscription meaning that there is never enough bandwidth to accommodate everyone trying to log on at once. Bad show Nintendo for trying to steal a 12-month march over the competition and spectacularly failing your loyal client base. Also, there is no sign you have learned from your mistakes or made repairs and recompense to us. Do you really want the Wii U to be seen as a broken and failed system? How about scrapping it and giving all those of us who pre-ordered in good faith a viable console and games to challenge Xbox One and Playstation 4?
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Showing 1-2 of 2 posts in this discussion
Initial post: 22 Dec 2013 13:07:51 GMT
Achoo says:
Not sure if you are aware, but this was released at the beginning of November as a free download 1 month trail, with the option of making it permanent if you register one of these meters within the month trail period, effectively making it free? Maybe you were looking in the wrong place, but I have had mine for sure, so there is a problem for you somewhere. If it really is not showing up on the store page for you maybe worth contacting Nintendo to see if they can sort out your problem.

In reply to an earlier post on 22 Dec 2013 17:07:04 GMT
Margaret says:
Lucky you - I did try to do this on seeing the official Nintendo video but my console refused to get either Wi Fit U or Wii Street U (the games promised but not delivered for simultaneous release with the console which was the reason I bought it originally). Nintendo asked me to return my console after a two-hour service call costing me £12 and failing to fix the problem. I received a few days later a returns label (eventually tracked down to my junk folder) to send the console - but NO peripherals - for what turned out to be a two-week repair; the device was returned with two messages, one telling me the console had been fixed and another claiming there was nothing wrong with it. My meter did not arrive until mid-December with no explanation for its tardiness. I discovered that my Wii gamepad would not control the console. My feedback survey and further e-mails asking for help went unanswered so I dug out an old Wii Mote and used it to reset the console's factory defaults and establish an new Internet connection; only then I discovered and download an update for the Gamepad. This and subsequent updates for the console took six days and nights of continuous Internet connection owing to the progress bar being interrupted or restarting from zero. At last - the Gamepad now works as a command device again! Then I found that Nintendo service department, who had guaranteed to download the Fit U and Street U while they had my console so that I would not miss either offer, had not done so. My e-mails to ask why not were ignored. After many attempts (unsuccessfully) to connect to Nintendo's Shop and to download Wii Fit U I I ordered a 'hard copy' (not arriving until mid-December after several automated delay notifications) and I missed the December cut-off for free Street U - further attempts to buy it from Nintendo's meet with refusals to allow access to the eShop or to supply the package even if I am willing to pay with my existing credits or cash. There is nothing wrong with my Wi-Fi so clearly the console and/or Gamepad are still at fault but all my pleas to Nintendo for help are met with silence. The Fit U disc works but I am disappointed that some of the original Wi Fit games have been axed (e.g. bowling alley) - good thing I kept the old Wii disc. I am still making efforts to get Street U which I cannot find in hard copy but my console will not download it at any price. While I am sure Nintendo did not single me out for poor treatment, I am far from satisfied with their customer service and hardware and software support and unable to get either explanation or apology for my Wii U's still poor performance or any fix that will restore its parts to full working order.
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