Customer Review

27 of 28 people found the following review helpful
3.0 out of 5 stars Good steamer, quality not so hot, 20 April 2010
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This review is from: Morphy Richards Intellisteam 48780 Food Steamer (Kitchen & Home)
I have used electric steamers for some 10 years and when it was time to replace my last one decided to but something a bit more sophisticated and with baskets that could go through the dishwasher (yes I am that lazy!). I held off buying this for many months due to its price, but eventually Amazon were selling it for just over half price and I splashed out. As a steamer it is great; it steams food well and evenly. I have used it for chicken, fish, potatoes, vegetables, even my mini christmas puddings that I made this year. I already knew it was large as I had checked it out in a store before buying it online, so the size of it didn't phase me. However it takes up a huge amount of space in the dishwasher, especially the tray that collects the juices. That now gets washed by hand (although it also is too large for my kitchen sink!) It is also quite unwieldy when you want to use the hot collected steamed juice / water from this tray in your gravy, and the only way to do it is to ladle the liquid out rather than tip it out as I used to with previous steamers. My biggest gripe however is the quality of the plastic. I have only owned this steamer since mid-August and it only gets used during the colder months - so not a huge amount of use so far. In early December I had to contact them regarding the water that had collected in the lids and which could not be removed (2 of which appear to be slightly warped anyway). They wanted a copy of my receipt which unfortunately I cannot find (typical - the only one I can't), and will not accept the serial number as sufficient proof of the steamer's age. I have tried asking Amazon for a copy of my receipt, without success. This weekend I found that one of the baskets now has a crack in the base. I have only ever washed the baskets on the top rack of my dishwasher (as per the instructions) and it has never been dropped etc so there is no reason for the plastic to have failed so early in its use. I have now contacted Morphy Richards again to see if we can make progress. Great steamer? Definitely. Good quality? Debatable
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Showing 1-1 of 1 posts in this discussion
Initial post: 30 Aug 2012 21:57:52 BDT
pam says:
i agree totally,morphy richards told me it was nothing to do with them so i was no further forward either and have to use it with cracks in each basket and no knobs on
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