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Customer Review

1 of 1 people found the following review helpful
3.0 out of 5 stars Room for improvement on the software, 17 Aug. 2013
This review is from: Gigaset DL500A - corded Phone Handset, Answering system & call waiting caller ID DECT\GAP (Piano Black) (Electronics)
This phone was better than I thought it would be. It has a number of really crucial features, like speaker-phone, answering machine, two-way recording, large address book, colour display for caller pictures. It's got an ethernet socket for LAN connection and VOIP services. It also has bluetooth for connecting a headset or mobile phone. You can use the DL500A to make and receive calls via mobile over bluetooth. If you use a dect handset, there's no need to carry the mobile, as long as you leave it somewhere near the DL500A. The DL500A acts as a base station for up to six dect handsets and the signal travels pretty well without introducing significant distortion to the call quality.

The software that comes with the DL500A is alright in as far as it goes, enabling synchronisation with the contacts folder in Microsoft Windows or Microsoft Outlook. Unfortunately, your contacts folder has to be set up quite methodically, or else the records are ported across in a jumbled form, with numbers where names should be and so on. If a caller's company has one phone number shared by multiple users, the phone can only display one potential caller, so it's more convenient to store a company name in the surname field where this is the case. There is no separate field for company name, which is a fundamental omission considering that the DL500A is marketed as a business phone and yet it allows a contact's birthday to be recorded, which is irrelevant in this context.

Ringtones and images can be dragged and dropped directly into the software's inbuilt folder browser. I had reason to make use of this functionality, because my callers' images were not synchronised with their contact information from Microsoft Outlook. Apparently the contacts need to be saved in a .pst file format in order for this to work properly. After dragging and dropping the image files, I then had to manually associate them with the contacts on the phone itself, which was extremely tedious and time consuming. Callers' pictures will only display if the phone knows who's calling, so the phone line must have calling line identification (CLID) enabled as a service.

This is a good phone at a very reasonable price, considering the range of features it offers, but Siemens need to update the software some more in order to make it truly great.

***update*** I'm having a problem with calls being dropped. Siemens claim this phone was never intended for the UK market, so they can't offer support. I previously had a Siemens DECT base station plugged into the same socket without any problem, so the DL500A seems to be faulty.
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