Customer Review

1 of 1 people found the following review helpful
1.0 out of 5 stars Printer useless, no help from supplier, going into a skip, 16 Dec 2013
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This review is from: Oki B401DN A4 Mono Laser Printer (Accessory)
Before any handling of the toner cartridge, the printer was displaying an error message about toner that was preventing it from printing at all, despite the fact that the cartridge was nowhere near empty and I had sent a job to the printer. On a number of occasions, I solved this by simply removing the cartridge and putting it back in, after which the error message disappeared. On one occasion, I removed the cartridge without any force or difficulty, exactly as the cartridge is supposed to be removed and exactly as I have removed it on all former and subsequent occasions: by clicking the latch on the side into the unlocked position and sliding the cartridge out. As the cartridge was removed, ink powder started falling out of it, landing all over the printer and the surrounding area. I made the best job possible of cleaning up the inside of the printer, but fine inky dust had settled in parts of the machine I could not access and would be unable to clean even if I could - it was not possible to "prevent damage" at this stage, as the printer was already damaged. The cartridge itself was covered in ink and ruined anything it touched, so obviously had to be disposed of. After I replaced the toner cartridge with a new one, not only did prints come out inky and smudged, but the unexplained error messages persisted: the printer consistently claimed to be out of toner even with a brand new OKI cartridge, and would often not print at all when sent a job. To be clear: even before anything at all was done to this printer, it was defective; anything that was subsequently done to the printer was done correctly and exactly as shown on OKI instructions. Even after attempts to solve the problems, I am left with a printer that either refuses to print a job entirely or prints it with black smudges
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Review Details

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3.0 out of 5 stars (6 customer reviews)
5 star:
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4 star:
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