Shop now Shop Clothing clo_fly_aw15_NA_shoes Shop All Shop All Amazon Fashion Cloud Drive Photos Learn More Shop now Shop Fire HD 6 Shop Kindle Paperwhite Shop now Shop Now Shop now
Customer Review

15 of 17 people found the following review helpful
2.0 out of 5 stars The Good and the Bad, 4 May 2012
Verified Purchase(What is this?)
This review is from: Tefal ActiFry AH900240 Low Fat Electric Fryer - 1.5 kg (Kitchen & Home)
Have been using this product now for nearly 5 months. I like to give something new a reasonable amount of time to get a good idea of it's performance.
My overall impression of the Actifry Family is fantastic. It really does do what it says. But and this is a big and expensive but. The machine is expensive to buy but does not have the build quality to last. Along with many other reviewers from earlier models my lid/cover has broken. Near the lugs it appears to have shattered for want of a better word and one of the lugs just broke off in the machine one day. I am horrified to see that a replacement lid is going to cost around £30 +. I will be contacting the seller of my product as in view of the short time I've been using it I would expect it to last an awful lot longer. Potentially and sadly, this could be my first and last Actifry.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines ">here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking on the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 

Comments

Tracked by 3 customers

Sort: Oldest first | Newest first
Showing 1-6 of 6 posts in this discussion
Initial post: 15 May 2012 10:27:15 BDT
Mamuca says:
Did they replace your lid for free? How long is the warranty, 2 years? Is it not covered and also the paddle?

In reply to an earlier post on 15 May 2012 12:34:43 BDT
S. Rankine says:
Having complained to the retailer they replied that as it is a manufacturing fault I have to take it up with Tefal direct. Unfortunately this retailer doesn't seem very au fait with the Sale of Goods Act and since I've reminded them that it is 'their' responsibility to deal with it I have heard nothing.
I think the warranty is 12 months however any goods which break down within 6 months are hardly fit for purpose.
Don't get me wrong the product does what it says and does it very well. However I think it is overpriced and the build quality is very weak and inferior.

In reply to an earlier post on 1 Jun 2012 22:48:23 BDT
JC says:
You are correct, it is the retailers responibility to deal with the manufacturer. If you are not getting a satisfactory resolution from them then your local Trading Standards may be able to help. The Trading Standards website has this number : 08454 04 05 06 on their help and advice page.

In reply to an earlier post on 2 Jun 2012 10:00:57 BDT
S. Rankine says:
Well I've had a result from the retailer now. They have refunded me enough money to purchase a replacement lid, so good result. Let's hope the new one lasts a bit longer!

Posted on 13 Oct 2012 08:20:55 BDT
Last edited by the author on 13 Oct 2012 08:22:27 BDT
HJM says:
I bought the white 1-litre model of the Actifry a couple of years ago. Like you, I was pleased with it initially but within the 12-months warranty the lid broke, followed the the paddle stirrer. I contacted Tefal via their website and to be fair, Tefal replaced both faulty parts under the guarantee. However when the machine blew up 13-months after purchase I was not able to deal with Tefal because the 1-year guarantee had expired; so I contacted the retailer under the Sale of Goods Act. The retailer then replaced the machine free-of-charge.

Posted on 18 Jun 2013 08:22:56 BDT
Yes I am also very impressed with the machine and its variable uses, however I have misplaced my receipt and only have had the machine for 5 months and already have needed a new sealing ring and now a new handle at a cost of £40.00.
‹ Previous 1 Next ›

Review Details