68 of 75 people found the following review helpful
Go Pro wash their hands.,
This review is from: GoPro Camera HD Hero2 Outdoor Edition (Camera)
Recently purchased this product for surfing, along with LCD back and wrist strap, and the surf pack. On the first surf, the sticky pad didn't hold the camera in a small wave and the whole rig sank to the bottom (luckily it was shallow water), so purchased their 'floaty back'. On the second surf the system wouldn't turn on, so came out of the water to find the 'waterproof' housing had leaked. GO Pro inspected the setup, and deemed that it wasn't covered by their guarantee system. Apparently it has nothing to do with being waterproof. An outlay of nearly £500, and it lasted for 45 minutes in the water. I pray you never have the same problem.
Annoyed is an understatement.
The camera itself is terrific, but the service from Go Pro leaves a lot to be desired. Would never tell anyone to risk their money on this product if it is going near the water.
Tracked by 2 customers
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Showing 1-8 of 8 posts in this discussion
Initial post: 19 Nov 2012 19:23:52 GMT
Sue Roberts says:
Thanks GDP I was about to buy one for my son who is into surfing
Posted on 22 Nov 2012 13:32:48 GMT
S. THOMSON says:
That sucks big time.
Posted on 6 Dec 2012 15:22:24 GMT
Pilot in Command says:
There is a Surf edition of the Go Pro, and there are special dessicant insert strips that GoPro recommend you use before immersion in water. GFP seems to have the Outdoor version and doesn't mention any immersion precautions. That being the case his review cannot be taken at face value. I HAVE taken the relevant precautions with my GoPro Outdoor (albeit not 'stuck' to a waxed surfboard, but on a head mount) in and under water many times - and it is fine. Who to believe?
Posted on 10 Dec 2012 12:18:01 GMT
S. Yule says:
Thanks for this - was about to purchase for surfing but will look for another product. Go Pro take note - customer satisfaction is more important than expensive marketing.
Posted on 7 Jan 2013 08:19:17 GMT
Thanks GFP, was giving serious thought to buying one of these but yours and other reviews on hear have cured me of that notion. Bad service and failed product simply won't do. I see one comment about using the correct version for the job but my understanding is that these plastic cases are supposed to be rated to 60m. Fat lot of good they are if you have to include absorbing strips to prevent water ingress into the camera. I just read far too many poor service and product reviews here. I have to admit I'm gutted as really wanted one of these but shan't be wasting my money now. Let us hope GoPro read these and fix these problems pronto!
Posted on 16 Jan 2014 08:40:22 GMT
And I was just about to take the plunge, thank god for an honest review, my last camera died in the water after just 20mins, thought I'd Go Pro it now but guess I'll keep looking. Thanks
In reply to an earlier post on 20 Jan 2014 16:23:28 GMT
Last edited by the author on 20 Jan 2014 16:33:04 GMT
I have a hero 3 after much deliberation and review reading and although it's the next model up, the cases are made the same way and of the same materials. Mine has been swimming several times and no issues so far. I don't do diving with it but I'd say it's up to the job and would take the pressure required by it's specification. It's certainly been fine at at the few meters or so in the pool. What I would say is you need to ensure the seal is free of any sand, grit or other hard materials, even hair, that would compromise the seal. Personally I'd never open mine anywhere near a beach or in the open where bits might get between the seal and case. Even one grain of sand would be enough to compromise the specification. I wonder just how many failures are due to lack of care and diligence around this vital silicon sealing gasket. I recommend getting a float handle for it though; a bright yellow one. It's easier to find in the chop of the sea should you drop it or let go of it when diving, as it'll bob handle straight up rather than sink to a depth beyond reach or perhaps specification. A friend of mine lost his this way on holiday. I expect some diver had a very good dive some time later and couldn't believe his luck! One other comment I'd make is that moisture can be in the air held inside the camera and camera case; if you then go diving in cool water you will necessarily get condensation so these strips are really to deal with that issue. If you first acclimatise the camera in a well air conditioned environment where the air has been dried out by the air con you should not suffer this fate if you seal the camera when in this dry air environment. This is essential when going from a humid environment when the camera is enclosed in it's case and then immersing it in cold or cool water or air, e.g. indoor ski centre.
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